Lack of WiFi connection

[Nancy3]

Since being persuaded to move to the sky super fast broadband I've had poor WiFi connection throughout my house. I've had the booster sent out to me but very little improvement. I work from home and this is causing me real issues.

I wish id stayed with my old broadband connection but despite asking to go back I feel like I've been fobbed off when speaking to the sky team and I'm no further forward.

If this isn't resolved I'm going to have to reluctantly move provider.

[Addie15]

Hi there, @Nancy3. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Nancy3]

I still have not been able to get much help with my poor WiFi signal around my house despite having spoken to 3 separate advisors.

i now want to cancel my contract with Sky which I feel I should be able to do as they are not providing me with what I'm paying for. This has taken up so much of my time and I'm sick of it now.

[Daniel0210]

@Nancy3 

Your post from a few days ago was escalated to the Messaging Team, so what was the result of that interaction? 

[Nancy3]

I was asked to send photo of hub, WiFi mini hub booster they had sent and to switch everything off and turn back on again after 10 mins.

This is the 3rd time of being asked the same questions and nothing being done to help.

Its causing problems with my work now as I work from home most of the week.

Im not happy with Sky at the moment.