WIFI constantly dropping out

[TM16]

Hi - I am still having issues with this.  

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Cabalj73]

Hi there

I ultimately insisted on an engineer to visit who went through the settings of the systems and Sky boxes as well as confirming the siting of the router and extender, he even logged into his system to see if anything nearby could be interferring with the signals, flight path etc. The engineer was extremely helpful reset everything, changed a setting on the sky box and now everything works much better. The best bit was there was no charge for it either.

[Lin75]

How did you get engineer out ?

[Cabalj73]

After the escalation and spending hours on the phone with a technical representative they finally agreed to send an engineer out at no cost as they couldn't help any further.

[cheesypieces]

My WiFi keeps dropping out has been like this for at least a month tried the help guides and no luck. Contacted sky direct but was told they could only get open reach to look if there was a fault outside the house.

No further help and paying a fortune for something that no longer works 

can this be escalated so I can get it fixed