So, I am currently on what Sky call the fastest available connection "superfast Broadband", and any attempt to upgrade says there is nothing fasster.
However, if I try again as a new customer, Fibre Ultrafast IS available to me - this is appealing as it is 3 times as fast, and only £2 a month dearer (for now)
So, there appears to be no ability to ask Sky why I can't upgrade - their "online assistant" is probably teh worst invention ever, and I cannot find a single contact telephone number - everything points to "use our online help"
Any ideas on why I cant have it as an existing customer, but a new one can?
