Upgrading to Fibre

[MutleyF]

So, I am currently on what Sky call the fastest available connection "superfast Broadband", and any attempt to upgrade says there is nothing fasster.

However, if I try again as a new customer, Fibre Ultrafast IS available to me - this is appealing as it is 3 times as fast, and only £2 a month dearer (for now)

So, there appears to be no ability to ask Sky why I can't upgrade - their "online assistant" is probably teh worst invention ever, and I cannot find a single contact telephone number - everything points to "use our online help"

Any ideas on why I cant have it as an existing customer, but a new one can? 

[jamesn123]

Hi @MutleyF 

Is it 100% the same address as it can vary by house number?

Do you know when your area went live for Ultrafast as sometimes it takes Sky a few weeks to offer customers the upgrade option

[MutleyF]

Hi

Thanks for replying.

Yes, it's 100% the correct address.

Neighbours either side of me are on fibre, but not with Sky. However, if one part of their website says I can, and another part says I can't, then I should really speak to them to find out.

Problem is, there is no known contact number

[jamesn123]

@MutleyF 

I have escalated your post to Sky, look out for a message on the forum

[Tom-W19]

Thanks for escalating. We've sent an invite to @MutleyF.