Slow speeds and disconnects

[phil69]

I am in the pr2 area, my broadband connection is either dropping daily or I'm getting under 100mps on my gigafast connection.  Resetting the modem work but why should I keep having to do this?

[phil69]

cant find a edit button, now i also cannot log into the router, either using

Admin

wont take password sky or my router password. So i cant post logs of whats going on either

[Highlinder]

@phil69Which hub do you have from Sky in the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[phil69]

Sky broadband hub, second down on the list

[Highlinder]

@phil69  When this happens does the lights on the ONT change at  all or is only on the router that you see a difference when the connection drops out?

[phil69]

Its just the router light that goes off. 

[Highlinder]

@phil69  Which light on the router that goes out when this happens? Is it the power or internet light that goes out?

[phil69]

Just the Internet light all the others stay green.

[Highlinder]

@phil69  What type of speed are you getting when you run a speed test from a device connected over ethernet or hardwired connection?