17 Dec 2023 08:16 PM
I am in the pr2 area, my broadband connection is either dropping daily or I'm getting under 100mps on my gigafast connection. Resetting the modem work but why should I keep having to do this?
17 Dec 2023 08:29 PM
cant find a edit button, now i also cannot log into the router, either using
Admin
wont take password sky or my router password. So i cant post logs of whats going on either
17 Dec 2023 10:12 PM
Posted by a Superuser, not a Sky employee. Find out more@phil69Which hub do you have from Sky in the link below.
https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub
18 Dec 2023 09:27 AM
Sky broadband hub, second down on the list
18 Dec 2023 01:50 PM
Posted by a Superuser, not a Sky employee. Find out more@phil69 When this happens does the lights on the ONT change at all or is only on the router that you see a difference when the connection drops out?
18 Dec 2023 02:50 PM
Its just the router light that goes off.
18 Dec 2023 07:02 PM
Posted by a Superuser, not a Sky employee. Find out more@phil69 Which light on the router that goes out when this happens? Is it the power or internet light that goes out?
18 Dec 2023 09:38 PM
Just the Internet light all the others stay green.
19 Dec 2023 05:48 PM
Posted by a Superuser, not a Sky employee. Find out more@phil69 What type of speed are you getting when you run a speed test from a device connected over ethernet or hardwired connection?
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