WIFI keeps dropping out

[Peter200]

The wifi drops, not for long though. It drops for like between 2-4 min,  I then think the phone / tablet is slow, check it ond it says connected but no internet - turn the wifi off and back on and its now connected - this happens on more than one device (tablets and phones in the house).

I have reported this previously and i have done multiple fault tests, where it comes back as all is ok. Sky reported back to me that they have tested my line and cant see anything wrong. I have stated that the problem still exist and we need help, but up to now, nothing.

Sky suggest changing to WIFI max (more money) but is that any better / reliable? what if it still persists?

like i said to sky - it's not one intermittent / faulty device - its multiple devices.

The common denominator is the sky hub!!!.

[Addie15 · Accepted solution]

Hi there, @Peter200. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Peter200]

Tried everything you suggested and devices still drop the WiFi.

-Unplug the skyQ box for 10 mins (was actually 3 hrs as I went out) also reset it.

-Unplugged the hub for 10 mins and reset it.

-reconnected devices one by one etc etc

Within 2 hrs my phone then lost the WiFi connection- it also had line of sight with the hub, so not in a dead spot in the house.

What next??????? Replace the WiFi hub ?????