Discussion topic: Sky Broadband GigaFast
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‎08 Aug 2024 08:59 PM
I have, mercifully, had an Open Reach engineer FINALLY (after 35 days) connect my property to Sky Gigafast.
According to the emails I have recieved from Sky, I should expect "an advertised download speed" of 9.30 x10^2 Mbps.
Is there a delay in Gigafast becoming "Gigafast"?
I only ask as i have conducted eight (8) peed tests (via the "Speedtest" app via Apple) and they are as follows:
12:11 08/08/2024 257/108
12:12 08/08/2024 253/108
12:59 08/08/2024 469/107
13:14 08/08/2024 36.9/0.29
13:15 08/08/2024 38.7/0.58
15:32 08/08/2024 451/105
20:25 08/08/2024 535/107
20:27 08/08/2024 522/106
If I'm being a fool and have missed something PLEASE correct my numptyness otherwise please explain to my fragile little mind why sky"at"notifications.contact.sky claim one thing and deliver a completey seperare thing.
Also, if anyone reading this should have a licesence to practice law in England, is there any room for me as a cusomer to claim compensation from Sky (or any of it's subsidiary corporate entities)?
Anyway, any help would be groovy!
And BTW: I don't thnk my fragile mind could accept help from a Spurs supporter! ARSENAL!!!
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‎09 Aug 2024 10:06 AM
It sounds to me like you are doing a Wi-Fi speed test on your phone?
There are lots of things to consider.
First of all these third party devices test that specific devices speed to the websites server. This can vary depending on the device, location of the server and network traffic.
Wifi performance can vary significantly depending on the environment and has physical limitations compared to Ethernet connections.
If you have the black hub 4 your WiFi speed would be limited as this is only a WiFi 5 router. If you have Sky Q the speed would be limited even more as Q nodes can bottleneck throughput to around 100Mbps if near a Q node.
If you have the white hub 6 then you should expect better WiFi speed than the hub 4.
Other considerations are what other devices are running on your network at the time. Gaming PC's, consoles and cctv are examples of things that can hit the network hard.
Bottom line is for an accurate measurement of your speed you should use a wired connection. But also consider that the majority of devices can't use anywhere near gigabit speeds. As an example, streaming Netflix in 4k uses around 30Mbps. Having Gigafast means that more of these streams are possible simultaneously.
I would bet that your connection is spot on.