Sky max hub not showing under products

[T0MMYI30Y]

Hi,

I've had SKY broadband for about a week now, I want to change my sky max hub password and settings but when I log into the router it says it's controlled by sky, I did some research and it says I should have the hub in my settings but I don't, I restarted the hub and it showed in the sky app for about 5mins but then disappeared and I can't get it back, can someone help, am I doing something wrong or do I need to contact sky? 

Thanks in advance 

Tom

[jamesn123]

Hi @T0MMYI30Y 

Sounds like a backend issue with Sky, you'll need to contact them directly. We can escalate your post on the forum so you can chat with a rep or you can call.