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Discussion topic: Poor internet/signal

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This message was authored by Mandi1 This message was authored by: Mandi1

Poor internet/signal

We've been having alot of problems watching BBC I player, ITVx, Channel 4, the programme stops and keeps buffering and then tells us there is a problem, I've done a speed check on my TV and its only 19mbps, I've tried turning all plugs off for 10mins and then back on again but it doesn't solve the problem, please can you advise, the hub is under the TV.
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This message was authored by Highlinder This message was authored by: Highlinder

Re: Poor internet/signal

Posted by a Superuser, not a Sky employee. Find out more

@Mandi1 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

If someone has helped give them Like.

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Mandi1
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This message was authored by Mandi1 This message was authored by: Mandi1

Re: Poor internet/signal

  • Hi I have my router statistics in front of me , I don't want to paste it on a public page , hope you understand,  what would you like to know ? Thanks Mandi
This message was authored by jamesn123 This message was authored by: jamesn123

Re: Poor internet/signal

Posted by a Superuser, not a Sky employee. Find out more

@Mandi1 

The router statistics page has simple number stats about your connection, they are not personally identifiable nor are they dangerous to post on a public forum. You'll find many people per day post them without issue.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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