Packet loss during gaming

[Wilko91]

Hi

I had Sky broadband installed almost 4 weeks ago, I have been seeing packet loss while playing Dota 2 on the EU West server. This never happened with my previous broadband supplier (EE).

Any help with troubleshooting steps?

Thanks

[jamesn123]

@Wilko91 

Can you please post your router stats and tell us how your gaming device is connected to the router

[Wilko91]

Hi @jamesn123 

Thank you for your response.

I play the game on my PC which is connected to the router directly via ethernet cable. Router statistics below.

Thanks

[jamesn123]

@Wilko91 

Looks like there was a line drop 2 hours before you posted the stats which isnt a good sign... 

Can you post some ping tests/ping plotter results to the server in question?

[Wilko91]

Thanks @jamesn123 

Would you be able to explain how to do that please?

[jamesn123]

@Wilko91 

So best option is to download the application called ping plotter and then ping the Dota server which you'll need to get the details from Blizzards site. 

[Wilko91]

Thanks @jamesn123 

Please find below output of ping plotter.

[jamesn123]

@Wilko91 

There is a 50% packet loss on the first hop to your router so that suggests an issue with the PC, Network card, cable or router

[Wilko91]

Thank you @jamesn123 

I've only had Sky for around 4 weeks and never had this problem with my previous supplier (EE).

The only thing I changed when swapping providers was the router, I kept all of the same cables etc. Do you think this points towards the new Sky router having issues?

Thanks

[jamesn123]

@Wilko91 

Could be or could be that the Sky hub doesnt like your cables or NIC. Maybe try changing the ethernet mode on the hub to fast instead of gigabit

[Wilko91]

@jamesn123 I've tried the different cable and changing the socket but no luck.

I did find another ip to use with screenshot of ping plotter below, doesn't have the 50% packet loss to router but can still see packet loss.

I also have the ingame log files with connection information if that helps.

Thanks

[jamesn123]

@Wilko91 

That ping plotter looks a lot better, within acceptable values anyway. Is it no better in game?

[Wilko91]

@jamesn123 I'm still noticing the packet loss and it causes stuttering ingame unfortunately.

[jamesn123]

@Wilko91 

Only thing I can suggest is that you use a VPN to see if it works better then as it could be a route issue on the Sky network

[Wilko91]

Just bumping this post as I still have consistent ongoing packet loss issues.

This time I've been playing Valorant and experiencing exactly the same issues:

This issue only started when I moved from EE to Sky and I didn't change any hardware outside of the router now being Sky's own. Struggling for a solution and it's really frustrating trying to play with this kind of packet loss.

Thanks