Packet loss during gaming

[Lisa-P1987]

Hi there, I will escalate this to our community chat for you Wilko91. Please look out for an email or chat bubble. We look forward to speaking to you 🙂 

[jamesn123]

@Wilko91 

Have you tried using a VPN? This will confirm whether or not its a Sky routing issue. If it is then you'll be lucky to get it fixed and may have to move provider. 

[Tom-W19]

Hi Wilko91

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Wilko91]

Hi 

Apologies I missed the notification. I do still require assistance.

Thanks

[Wilko91]

Not yet I haven't, do you have any to recommend that are free?

Thanks

[jamesn123]

@Wilko91 

Not free no. Your best option would be to get a 1 month subscription 

[Wilko91]

@Tom-W19 

Hi Tom

I do still require assistance with this issue, are you able to have someone attempt to reach out again please?

Thanks

[Wilko91]

@jamesn123 I've tried a VPN today but the packet loss is even worse on the VPN

[Highlinder]

@Wilko91 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

Thank you for escalating this. We have sent Wilko91 an invite to chat 🙂

[jamesn123]

---

@Wilko91 wrote:

@jamesn123 I've tried a VPN today but the packet loss is even worse on the VPN

---

This suggests a local setup issue or game server issue then

[Wilko91]

@jamesn123 

The only time this packet loss started was when I switched to Sky from EE and the only change in setup was the Sky router now being used.

[Greenfingers001]

Update:

Spoke with @Wilko91 and DLM is currently active on the broadband profile, should customer need this re escalating once DLM is complete after 10 working days please re escalate

Thanks again for the escaltion have a great evening

[Martin171100]

Hi,

I have had the same issue since christmas. Sky support telling me it was my problem. Only happens from like 6pm to 11pm

Did you get this fixed?

[PacketLoss1234]

Any chance of an update on the fix? Also Dota 2 packet loss'r. Missing ultys and bkbs since sky install.