PS5 won’t connect to wifi

[Ben94]

Hi all, 

I've just recieved my sky max hub today and everything is connecting to it apart from my ps5. It's shows 3 bars of signal but then says signal is too weak. I've then moved the ps5 rooms to test and the same problem is happening. I've also got a work from home set up connected which was further away and working fine. 

Any help would be great. 

Thanks 

[Chrisee]

@Ben94 check that something like a radiator is not between where the hub is and the PS5 anything metal blocks the signal. Placing the hub high up helps a lot as it gets it above most other kit.

[Ben94 · Accepted solution]

Thanks @Chrisee 

i spoke with sky on the phone and it's the max hubs security settings need to be changed to a wpa2 not a woa3t 

[Vikkifg17]

Hi would you be able to talk me through the process of doing this I'm having the same problem thank you 

[Highlinder]

@Vikkifg17  Is the router you have from Sky white or black?

[Vikkifg17]

Hi it's white 

[Highlinder]

@Vikkifg17  You would have to go on to the settings on the My Sky app and lower it from WPA3 to WPA2 to see if it would connect.

[Vikkifg17]

Thank you I will try that 👍🏻

[Graham881]

Hello everyone I'm having a problem with my WiFi it won't connect to my ps5 no matter what I do , my WiFi is black one of those long thin type yet there is nothing blocking it from connecting and my PS4 connect perfectly but not my ps5 plz help

[Ben94]

@Graham881 @Vikkifg17 

on the my sky app go into the product settings, then sky max hub, advanced settings, WiFi security level, then you need to select wpa2 as the max hub automatically is a wpa3 which blocks the ps5. 

[Graham881]

I just found out my broadband is superfast broadband 

[Ben94]

@Graham881 

that shouldn't make a difference is the hub that you have well that's what I was told 

[Graham881]

Just curious but when it failed to connect I saw a padlock symbol beside the WiFi symbol  does that mean something 

[cookiemonsteruk]

@Graham881 

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@Graham881 wrote:

Just curious but when it failed to connect I saw a padlock symbol beside the WiFi symbol  does that mean something 

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That just means that a wifi password is needed to connect a device to the router