No interent

[AlisonNewFrench]

I'm rather fed up with sky my broad band is so intermittent. I work from home and I'm completely fed up with the lack of contact available from these peeps. I can't watch what I pay for Netflix and I can't do my work. All states their side say everything is fine. The hub has no light power. Next min it's on. Already paying over the odds for a crsp service. Lost the will to continue. If someone out there has a number so I can leave this sinking ship I would be grateful as i only have today off

[Highlinder]

@AlisonNewFrench  Just dial 150 on your landline and listen through the voice prompts.

[Gina07]

Mine is the same from about half an hour ago sky say no fault but I have no internet poor service.

[Davijth94]

My internet don't work

[Highlinder]

@Davijth94  You have jumped on an old thread, Can you tell us what troubleshooting you have done to see if it can find any fault?

[Cy3]

Yeah having same issues, was on call for 45mins regarding internet connection constantly dropping after having this amazing fibre optic cable installed. Soooo poor and will be looking to change provider should sky not solve the issue!

[Kimberley89]

I have no internet connection & am paying for broadband that doesn't work.. hasn't been working since Monday.. so I would like the issue resolved & I would like compensation because I pay for it & not having internet & having to use all my mobile phones data witch has ran out twice now?

[SKY1992bf]

@Kimberley89  Have you logged the fault with sky by contacting them directly 

compensation may be due for complete loss of service for more than two days after you reported the fault to sky 

[Marzena3]

the internet isn't working again

[Chrisee]

@Marzena3 Loss of connection between midnight and 5am is often down to essential maintenance on the network. If that is the cause your service will be back up in the morning. If you are in the Sussex area there was a mjor outage overnight.

[Funke1]

No Internet and land phone aren't working 

[Chrisee]

@Funke1 Go into the service checker in the My Sky app using a mobile connection to see if Sky are aware of an issue affectung your line if thry arent give them a call when the lines open from 7am.