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Discussion topic: Ask for help

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This message was authored by: AMIREBADI

Ask for help

I received the Sky TV product and the internet modem and I am waiting for the engineer to come to my house on February 35th to install. My first installment payment is April 4th. Now I have money in my account and I want to make the first payment so that I can also order the security camera and the doorbell to set everything up the day the engineer comes to install.
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This message was authored by: caesarome

Re: Ask for help

Posted by a Superuser, not a Sky employee. Find out more

@AMIREBADI 

I presume you mean February the 25th, if so that is still a few days away. You can't delay the billing either as the billing will start on the date you have been given.

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This message was authored by: AMIREBADI

Re: Ask for help

I don't want to delay, I want to pay now

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This message was authored by: AMIREBADI

Re: Ask for help

The person who set up my contract at the Shepherds Bush dealership told me that my main need is a security camera. They said that your internet device must be activated first, and you can order other products after paying the first installments.

This message was authored by: caesarome

Re: Ask for help

Posted by a Superuser, not a Sky employee. Find out more

If your services haven't been installed yet then your first bill wouldn't be created yet so you can't pay yet and in any case you should have setup a monthly payment method so it can be taken automatically from you each month. Paying it manually can lead to a number of problems if you get your timings wrong when sometimes it can see the payment not going towards the bill itself but added to the account as a credit and it can also see that the bill is paid twice.

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