No Internet

[EmmaG1990]

Are you back on yet? I'm going to be ringing sky today and asking for a refund on my bill. They could at least keep customers updated via email

[Baz.]

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@EmmaG1990 wrote:

Are you back on yet? I'm going to be ringing sky today and asking for a refund on my bill. They could at least keep customers updated via email

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Nope still off here 

[TimmyBGood]

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@EmmaG1990 wrote:

36 hours and still no Internet this is absolutely ridiculous 

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Unfortunately no ISP can guarantee fixed-line broadband availability, particularly when local exchange-level  infrastructure fails.  If continuity of service is essential to you then you need to consider using a service with some redundancy built-in, such as failover to cellular data.

[Daniel0210]

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@EmmaG1990 wrote:

Are you back on yet? I'm going to be ringing sky today and asking for a refund on my bill. They could at least keep customers updated via email

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@EmmaG1990 

Any refund will be via the auto compensation mentioned in the earlier post, once you're eligible and only after the fault is fixed. Sky won't keep customers updated as they simply won't have the staff to email anyone who may be affected in your region. Also Sky will get updates from Openreach and they are not the best at updating the ISPs.

[TimmyBGood]

Thousands of South Cumbrian residents experience broadband outage

[EmmaG1990]

Anyone back online yet?

[TimmyBGood]

Frustration as South Cumbrian residents spend another day without broadband 

[Baz.]

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@EmmaG1990 wrote:

Anyone back online yet?

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Still nothing here ,  Spoke to Sky and still no time line but these faults are normal fixed with 48hrs  from the time the fault was report she said.  I won't hold my breath though I said  but she was not very customer friendly and no I did not loose it on the phone as this would have got me no where 

[Baz.]

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@TimmyBGood wrote:

Frustration as South Cumbrian residents spend another day without broadband 

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It's been in my local paper a lot over the past few days @TimmyBGood  I think the biggest up set is that no one is getting any updates from there isp or Open reach 

[EmmaG1990]

Just come back on here in LA13

[Baz.]

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@EmmaG1990 wrote:

Just come back on here in LA13

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Same here @EmmaG1990 🙂

[Guyver1]

1st 3 of my post code 

 Ba2

[AU2022]

Same as i have had no internet all morning.    And Sky says no unknown issues in my area, 

[TimmyBGood]

@AU2022 

Fairly unlikely a resolved exchange-level outage in southern Cumbria two weeks ago is causing an issue that you are encountering today.  The Sky message is perhaps unhelpful: it absolutely doesn't mean there's not a problem with your connection, just that it isn't due to something wider that they are aware of.

[Alistair113]

I have the same probelm no internet for the whole morning. Earlier test responded with that there was a known issue. Now its saying no issue but wants me to book an enginneer as i cant get the service running through the normal mindless checks of rebooting the router. earlest engineer date is the 27th July. Not acceptable and no one to talk to.