New fibre connection

[MazzaLatic]

Openreach have just said that I can get full fibre broadband now.  

There are no telegraph poles nearby and our existing line is underground, however some neighbouring streets have their fibre via poles.

We live in a small bungalow with a low pitched roof, so the apex is only about 4 metres off the ground.  A telegraph pole would have to be right outside our window to reach us without being in danger of being brought down by lorries 

If I order Fibre from Sky and openreach turn up and want to put up a massive telegraph pole outside our house or, even worse, a neighbour's., or I'm not happy about the route they want to take from the pavement to the house.  Will I be able to cancel the installation before it goes ahead?

[cookiemonsteruk]

@MazzaLatic 

Could you enter your full address below and copy and past the notes below the table 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[MazzaLatic]

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@MazzaLatic wrote:

Openreach have just said that I can get full fibre broadband now.  

There are no telegraph poles nearby and our existing line is underground, however some neighbouring streets have their fibre via poles.

We live in a small bungalow with a low pitched roof, so the apex is only about 4 metres off the ground.  A telegraph pole would have to be right outside our window to reach us without being in danger of being brought down by lorries 

If I order Fibre from Sky and openreach turn up and want to put up a massive telegraph pole outside our house or, even worse, a neighbour's., or I'm not happy about the route they want to take from the pavement to the house.  Will I be able to cancel the installation before it goes ahead?

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@MazzaLatic wrote:

Openreach have just said that I can get full fibre broadband now.  

There are no telegraph poles nearby and our existing line is underground, however some neighbouring streets have their fibre via poles.

We live in a small bungalow with a low pitched roof, so the apex is only about 4 metres off the ground.  A telegraph pole would have to be right outside our window to reach us without being in danger of being brought down by lorries 

If I order Fibre from Sky and openreach turn up and want to put up a massive telegraph pole outside our house or, even worse, a neighbour's., or I'm not happy about the route they want to take from the pavement to the house.  Will I be able to cancel the installation before it goes ahead?

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Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Handback
Threshold(Mbps) WBC FTTC Availability WBC SOGEA Availability High Low High Low       VDSL Range A (Clean) 47.5 35 11.1 6 32.4 Unavailable Available VDSL Range B (Impacted) 45.9 31.1 10.7 5.5 25 Unavailable Available G.fast Range A (Clean) -- -- -- -- -- Unavailable -- G.fast Range B (Impacted) -- -- -- -- -- Unavailable --

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process WBC FTTP Up to 1000 Up to 220 -- Available KCI2 Assure

Other Offerings Availability Date VDSL Multicast Available

Exchange Product Restrictions Status FTTP Priority Exchange N WLR Withdrawal Y SOADSL Restriction N

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG partial Direct In Ground.

FTTP is available and a new ONT may be ordered.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Thank you for your interest

[TimmyBGood]

@MazzaLatic 

Single Dwelling Unit Residential UG partial Direct In Ground.

So the connection will be underground, but requires excavating a new duct.

[cookiemonsteruk · Accepted solution]

@MazzaLatic 

"UG partial Direct In Ground."

In your case openreach have already decided on an underground installation.  The partial direct in ground refers to the possibility that they may have to lay fibre optic up to your house 

[MazzaLatic]

Thanks very much everyone, it's put my mind at ease.

Think I'll go ahead and order