Internet down

[Stuart19]

My internet ist. Working. On my box it has four lights That should be green but to are displaying in orange, the two in question are named: internet and voice.

the two remaining green lights are: power and WIfI. 
I am leaving the property soon but need to use the internet and not my data before I leave 

[Highlinder]

@Stuart19  What have you tried to see what is the issue? Have you ran the service checker or broadband test? Have you tried to reset the connection to see if this fixes the issue?

[Stuart19]

Hi, Yes I have done both of those suggestions. I reset the box and also removed the box from power for a number of minutes. The lights remain the same and I have no connection to my devices.

additionally I have ran the checker multiple times and it returns stating all is ok, which it isn't. 

[ED236]

My internet also down.  Exactly the same as above.  One orange light on box.  Tried turning off & on again.  Sussex based.

[Highlinder]

@Stuart19  So within the checker you clicked on the broadband button and it came back with all ticks and working?

[Stuart19]

That is right, it then re

[Stuart19]

That is right, It then suggested to me to check the WiFi, and it again stated no issues and all was ok. 
I have just tried running the checks again and it is now stating that checks are not currently available, perhaps because I have ran them 3-4 times in quick succession? I'm not sure 

[Jacopo]

Just want to say I'm having the same issue, and I'm Sussex based as well. I reckon that despite what the website says, there might be an issue in the area.

I've tried the online service checker, and it seems like it can't reach my hub. When I then try to fix it I get this error:

"We're having some problems and our tests are unavailable at the moment.

Try again later so we can test your connection."

I hope this provides a bit more context.

[AdrianInSussex]

We have exactly the same issue in Sussex.   Rebooting the router didnt work.  Disconnecting the cable to the phone socket didnt work.   I suspect there be an issue with the Sky broadband service itself.   I checked on the downdtector website, and there was a spike of reported outages on sky at around midnight last night.  

[ED236]

I'm getting game error message when trying to test the broadband.

 

[AKR1984]

I have no WiFi this morning. Completed all suggested cable checks but keep being told to do them again and Sky are saying no issues at my address but I cannot connect any device to to WiFi. It would appear others have issues as well.

[Jonathon91]

My internet has been down all morning and I’m burgess hill area, two yellow lights and two yellow and it won't let me run tests 

[ED236]

I'm Burgess Hill too...

[mahunter]

Mine too in north London. Is there any way of calling sky to check for help? All you seem to be able to do is the service checker which just says everythings fine when nothing is! 

[phildonaldson1966]

Ditto, Burgess Hill aswell...