I have 4 unknowns showing on the sky hub. We have no apple products. Please could someone advise wha

[Stezell]

I have 4 unknowns showing on the sky hub. We have no apple products. Please could someone advise what they could be or if I can find out what they are? Thanks

[cookiemonsteruk]

@Stezell 

You could google MAC address decoder and enter the various MAC addresses to find out the manufacturer

If none of them rings a bell you can change your wifi password and any unauthorised devices will drop off

[Stezell]

Thanks. I'll try that when I get back and let you know.

[Stezell]

Thanks again. I think I've worked out what 3 of them are, but one is coming up as Unicast and the administrator as LAA. Do you have any idea what that is? I'm not technology minded. I really appreciate the help. Thanks 

[cookiemonsteruk · Accepted solution]

@Stezell 

Does it come back when you change your wifi password as shown below

https://helpforum.sky.com/t5/Broadband-Talk/How-to-change-your-Sky-wireless-password/ba-p/2673599

If you have unsynchronised 2.4 and 5ghz and renamed one you would need to change the password for each wifi band

[Stezell]

I've changed the password and it's gone. Your information has been really useful and very much appreciated. I didn't even know MAC lookups existed. Way behind the times. Thanks again.