HUB router settings

[david+hill]

My HUB details 5 and 2.4Mhz operating speeds on two separate channels. But a Q2 radio using 2.4Mhz only does not connect. This seems to indicate the router is on 5Mhz only.

I tred logging into my router I/P address but attempts to gain access to the channel change tab are rejected after a number of passwords/usernames have been used.

[cuke]

From this thread https://helpforum.sky.com/t5/Broadband/Splitting-sky-wifi-to-enable-CCTV-camera/td-p/3894739

Log in to the sky hub via http://192.168.0.1

Click on WiFi

Type in your username and password. These are usually on the back of your hub.

Click on 5ghz WiFi settings, it's at the top of the page under WiFi.

Look for a tickbox where it says Synchronise 2.4 GHz and 5 GHz Settings.

Unselect the tick box.

Now change the Name (SSID). Doesn't matter what but anything different to normal.

Click on apply.and it'll say it needs to reboot.

Once rebooted, wait until internet is back on again and connect your camera via your phone/pc.

Once this is done go back into the sky hub page, and go to the 2.4ghz tab as opposed to the 5ghz tab.

Reselect the Synchronise 2.4 GHz and 5 GHz Settings.

Click on apply, it'll need to reboot again

[Skull+Treaty]

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@david+hill wrote:

I tred logging into my router I/P address but attempts to gain access to the channel change tab are rejected after a number of passwords/usernames have been used.

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@david+hill 

Default credentials are below for the relevant hub:

Try not to use an Apple device when accessing the Hub, if you still fail to gain access you may need to reset it. Do so by holding the reset pin for at least 30 seconds. 

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@david+hill wrote:

My HUB details 5 and 2.4Mhz operating speeds on two separate channels. But a Q2 radio using 2.4Mhz only does not connect. This seems to indicate the router is on 5Mhz only.

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In order to split the WiFi bands, to do this simply follow this User Guide

Best to do this whilst connected to the Hub via an ethernet cable.

[david+hill]

@cuke thank you for a speedy reply. Followed your route and it worked up untill a reboot request, then nothing and I eventully selected channel 11 instead of auto but lost the router alltogether. Rebbooted it so back online but my Q2 will have more time to itself.

Will back off for a while, my 87 year old slightly damaged brain needs time off.

[Bearded+Viking]

Hi, I've been struggling to actually get this to work. I want to change from 5ghz to 2.4ghz and i've followed all the information that many people have put in this forum but I can't seem to get it to work. As I untick ''Synchronise 2.4 GHz and 5 GHz Settings'' and change the SSID and go to click apply. My internet decides to die. Just comes up with a white page saying ''This page can't be reached''.

Then when I refresh the page and go back into the settings, nothing has changed its still ticked and the SSID is back to normal. 

Can someone please help as I'm out of ideas now. 

Thank you.

[Highlinder]

@Bearded+Viking  Are you doing this on a device connected to the Wi-Fi? Also which type of device are you using to try complete this task.

[Bearded+Viking]

Hi, Yes I'm doing it on my laptop. Am I suppose to be on a different network to the one I'm changing?

[Togira2458]

I've tried doing this but it keeps rejecting it and bringing up a screen showing the following.

This page isn’t working

...... didn’t send any data.

ERR EMPTY RESPONSE

[Highlinder]

@Togira2458  Which device and browser are you using to try to get into the router settings?

[Togira2458]

I'm using google chrome and my laptop, I'm connected through the wifi as don't have an ethernet cable which i just noticed in a privious coment is best to use.

[cookiemonsteruk]

• @david+hill 

A few fixes

Are you using chrome browser ?

The err_empty_response (err empty response) message can occur when using the Chrome browser and you are trying access a website. It means that data is not being sent/transmitted. There are many websites that suggest the same steps to fix this issue:

1. Check your network and/or internet connection - ensure that you are connected to the Internet and your connection is working.

2. Clear your browser's cache, cookies and temporary files. For more instructions see our Answer here.

4. Reset your network settings. This page from Driver Easy shows instructions. Or you may want to view this quick YouTube video here.

5. Try using another browser. All internet browsers are free to download. Since this error is specific to Chrome, try using Firefox or Internet Explorer.

[Togira2458]

I can't use a different browser as can't log in, cant remember the password and can't change it as need the old one ><

[cookiemonsteruk]

@Togira2458 

Username      admin

Password       sky or wifi password on the back of your hub

[Togira2458]

All sorted, thanks so much. Managed to split the router but out of curiosity does it matter which one i connect to now? only did it for some amazon light bulbs 🙂

[TimmyBGood]

@Togira2458 

Roughly speaking, 5Ghz is capable of higher data rates but over shorter distances and penetrates building fabric less well, while 2.4Ghz has lower maximum rates but reaches further.