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Discussion topic: Sky Stream Puck Skipping Sound/Picture

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KHL1
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This message was authored by KHL1 This message was authored by: KHL1

Sky Stream Puck Skipping Sound/Picture

‎26 Feb 2024 01:45 PM

Our streaming sky puck seems to intermittently skip sound & video as if its buffering but our connection is testing okay. It says its getting 76mb/s. Its been doing it since we had it installed but I've just got round to asking for help, as its getting really frustrating now! It happens on different channels. Any ideas?

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KHL1
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Re: Sky Stream Puck Skipping Sound/Picture

‎26 Feb 2024 01:46 PM

I should add, it's plugged in via ethernet to our router

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jamesn123
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Re: Sky Stream Puck Skipping Sound/Picture

‎27 Feb 2024 12:59 PM

Posted by a Superuser, not a Sky employee. Find out more

@KHL1 

Have you tried a different TV?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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