Engineer ETA

[Aisha2017]

Ive been trying to call sky customer services for 2 WHOLE HOURS, cannot get through to a human to save my life. The virtual assistant is ridiculous. My engineer is supposed to come out between 1-6pm this time frame is not good enough. Im moving house right now and trying to move my things to the address with a ridiculous time slot between five hours. Anybody know how you can actually obtain a time slot? This is my first time with sky im so unimpressed with the fact you cannot speak to a human. Are there not people working there? Its all automated without the option to get to the problem 

[SKY1992bf]

@Aisha2017 Where you located? Due to the storm there are severe delays in affected areas

[Aisha2017]

Hinckley LE10

[TimmyBGood]

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@Aisha2017 wrote:

Ive been trying to call sky customer services for 2 WHOLE HOURS

Leicestershire has severe weather warnings for today, Saturday and Sunday, and the whole west of England (plus Wales, Scotland and particularly Ireland) is currently being hammered.

Unfortunately that does rather take priority over an individual house move and will be putting huge strain on the call centres.

[Daniel0210]

@Aisha2017 

Some engineer appointments have been cancelled today (and quite rightly so) but those customers are being notified. I don't think that will apply in Hinckley though. There's not much point in trying to call Sky. An appointment slot of that length is the norm. 

Customers may receive a tracking link on the day of the visit. This will show when their engineer is expected to arrive. 

[Aisha2017]

Thankyou so much for this reply daniel, i understand. Makes sense x

[Aisha2017]

Didnt  say it wouls be more priority over an individual house move, the discussion was about the fact you cannot talk to a human over a customer service number i was give by a sky assistant on the sales team. Thats the issue.

i got a very nice reply off a man named daniel who wxplained the situation anyway, i have thanked hik. Thanks for your reply also :)))

[Daniel0210 · Accepted solution]

@Aisha2017 

It's also worth remembering that some call centre staff will be having to work from home (especially in Scotland) as advice is don't travel. That's okay until their own electricity and broadband is affected. 

[Aisha2017]

Yeah that makes sense also, thankyou!