02 Mar 2023 10:02 AM
Posted by a Superuser, not a Sky employee. Find out moreI think the obvious thing to try is to go into your Sky routers settings, switch WiFi off completely and connect Sky Q to your Deco
02 Mar 2023 11:19 AM
The network design looks good, so the issue is a fault with the Sky Hub or Sky Q box. Certainly, something that should be escalated to Sky.
02 Mar 2023 11:58 AM
@jamesn123 I have tried that several times without success.
Even if I completely reset the network adapters on the Sky Q by going into the engineering menu, it doesn't seem to want to hold on to the network via the AP. Best was about 12 hours before it dropped off.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion