Discussion topic: Internet dead

This message was authored by: ChuppaChups91 · ‎27 Feb 2023

I upgraded my internet speed two days ago, now it's not working at all, the green light for internet from my router is turned off, I'm using mobile data, can't fix it, can't get a live char person to help me with, no workings in my area.

This message was authored by: TimmyBGood · ‎27 Feb 2023

@ChuppaChups91 wrote:

I upgraded my internet speed two days ago

Could you explain what you mean by that?

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Tom-W19 · ‎28 Feb 2023

Hi ChuppaChups91

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom

This message was authored by: Addie15 · ‎02 Mar 2023

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Discussion topic: Internet dead

Internet dead

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