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Discussion topic: Cannot See Sky Router on my laptop

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This message was authored by Blazerfox This message was authored by: Blazerfox

Cannot See Sky Router on my laptop

I have a Dell laptop and I cannot see the Sky Router in the Wi-fi list.  I have an extender and I can see that.

 

Any thoughts ?

 

All other tablets and devices are fine.

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This message was authored by JimM1 This message was authored by: JimM1

Re: Cannot See Sky Router on my laptop

@Blazerfox There would appear to be an issue with the Dell laptop if all other devices are fine. Do you see any wifi connections when you ask the dell to find wireless devices available? If you can see the extender you can also connect to it but may be a little slower due to transmission from one to the other. Let us know if you connect via extender and broadband internet is fine.

Blazerfox
Topic Author
This message was authored by Blazerfox This message was authored by: Blazerfox

Re: Cannot See Sky Router on my laptop

I can connect to the extender fine.  I have reset the laptop and installed all updates but still cannot see my Sky router in the wi-fi list.

This message was authored by JimM1 This message was authored by: JimM1

Re: Cannot See Sky Router on my laptop

@Blazerfox Which hub do you have? Have you checked dell help on connecting laptop?

 

Setting up your Sky hub | Sky Help | Sky.com

Blazerfox
Topic Author
This message was authored by Blazerfox This message was authored by: Blazerfox

Re: Cannot See Sky Router on my laptop

I have Sky Wifi Max Hub (White).  As stated all other tablet and devices can see and connect to this but not my Dell Laptop.  There is nothing on the dell website about problems with this.  All drivers and windows has been updated.

 

This message was authored by cuke This message was authored by: cuke

Re: Cannot See Sky Router on my laptop

Is this a problem @Blazerfox if everything is working as it should then why concern yourself?

Blazerfox
Topic Author
This message was authored by Blazerfox This message was authored by: Blazerfox

Re: Cannot See Sky Router on my laptop

It is not working as it should as I cannot connect to my Sky Hub directly with my Dell Laptop.

It won't even see it in the wifi list.

I have an extender upstairs and it connects to this but this is obviously slower.

Blazerfox
Topic Author
This message was authored by Blazerfox This message was authored by: Blazerfox

Re: Cannot See Sky Router on my laptop

Right. I seemed to have cured the problem.  If you update the driver and choose to install from your computer, I had two drivers, one was Intel and one was Microsoft.  I changed to the Microsoft one and it worked.

This message was authored by JimM1 This message was authored by: JimM1

Re: Cannot See Sky Router on my laptop

@Blazerfox Well done 👍, would also be good if you let the specific/general model of the dell be know on the site, microsoft driver probably little more easier on someting specific than the intel device driver.

It can be a pain for any wifi device to connect, and new Sky Max hub is AX compatible.

 

Regarding the Max Hub, recommeded is turn of either 2.4ghz or 5ghz on temp basis, see if the device finds and connects, then turn the band back on. It normally sticks to the wifi in that case. But if the MS driver is working its not a problem.

 

AX wifi (wifi 6), is designed as to work best as a single ssid operation to maximise speed of device so not all combinations work out the box, just some info for you. Jim 

This message was authored by mormegil This message was authored by: mormegil

Re: Cannot See Sky Router on my laptop

Did you use the dell driver tool of windows update, dells own one is a tad temperamental lol

This message was authored by Pigeon5 This message was authored by: Pigeon5

Re: Cannot See Sky Router on my laptop

@Blazerfox @This is helpful to know. I have exactly the same problem with white hub and a Dell laptop and likewise my other Devices are working fine. What was the driver you downloaded please?

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