Broadband super slow

[DeepakR]

Hi Team,

Really getting frustrated the internet is super slow for a year and half now..Nobody tried to helps..

thanks,

DR.

[Highlinder]

@DeepakR  Black or white router from Sky?

[DeepakR]

Black colour..

[Highlinder]

@DeepakR Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[DeepakR]

ttings use the menus at the top of this page.

• Select Show Statistics to see your Sky Hub performance statistics such as the number of packets sent and number of packets received for each port
• Select Connection Status to see information about your current connection

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Systems Detailshelp

Manufacturer Sky

Model ER110

Firmware Version 4.03.0704.R

DSL Firmware VersionA2pv6F039m1.d24m

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Modemhelp

Modem StatusConnected

DownStream Connection Speed15412

UpStream Connection Speed1274

VPI0

VCI38

IPv6 Loopback Address2a02:c7c:f433:c400::1/128

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Broadband Porthelp

MAC Address70:50:af:43:58:6a

IPv4 Address2.216.152.105

Network TypePPPoA

IPv4 Subnet Mask255.255.255.255

Gateway IPv4 Address2.127.238.242

IPv4 Domain Name Server90.207.238.97, 90.207.238.99

Gateway IPv6 Addressfe80::22

IPv6 Domain Name Server 

IPv6 Global Address2a02:c7c:f433:c400::1/64

IPv6 Link Local Addressfe80::7250:afff:fe43:586a

IPv6 Delegated Prefix2a02:c7c:f433:c400::/56

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LAN Porthelp

MAC Address70:50:af:43:58:69

IPv4 Address192.168.0.1

DHCPv4On

IPv4 Subnet Mask255.255.255.0

IPv6 ULAfd82:5884:de5f:0:7250:afff:fe43:5868/64

IPv6 Global Address2a02:c7c:f433:c400::1

IPv6 Link Local Addressfe80::7250:afff:fe43:5869

DHCPv6On

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Wireless Porthelp

Name (SSID) SKY138AC

Region Europe

Current Channel 1 (2.4 GHz), 36 (5 GHz)

Wireless APEnabled

Broadcast NameYes

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Connection Status Show Statistics

[DeepakR]

 

[DeepakR]

Hi ,

Any luck with the screen shots?

thanks,

DR.

[HiHowAreYa]

Your router stats say your on a ADSL broadband package. It is very slow compared to everything these days.

[DeepakR]

That's right..what is the option now? anything I had to do from my side?

thanks,

dr.

[HiHowAreYa]

Sky haven't sold ADSL packages for a long time. You need to upgrade to ultrafast fibre.

[cookiemonsteruk]

@DeepakR 

Could you enter you full postal address below and post the table and notes below after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[DeepakR]

Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Handback
Threshold(Mbps) WBC FTTC Availability WBC SOGEA Availability High Low High Low       VDSL Range A (Clean) 80 75.9 Unavailable Available VDSL Range B (Impacted) 80 74  Unavailable Available G.fast Range A (Clean) -- -- -- -- -- Unavailable -- G.fast Range B (Impacted) -- -- -- -- -- Unavailable --

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process FTTP on Demand 330 50 -- Available --

Other Offerings Availability Date VDSL Multicast Available

Exchange Product Restrictions Status FTTP Priority Exchange Y WLR Withdrawal Y SOADSL Restriction N

[cookiemonsteruk]

@DeepakR 

@DeepakR 

"80 75.9 Unavailable Available VDSL Range B (Impacted) "

You should be able to upgrade to a good 80Mbps superfast connection. 

[DeepakR]

Please do the favor..I'm tired for almost than year now.. 

[HiHowAreYa]

Perhaps I'm reading those results wrong.

To me it says VDSL and fttp not available as it's impacted.

I think @DeepakR needs to investigate what 5g mobile broadband is available.

Need to see which mobile phone operator has a 5g tower near to you.