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Discussion topic: Broadband super slow

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Broadband super slow

Posted by a Superuser, not a Sky employee. Find out more

@HiHowAreYa 

 

Openreach do give clear and impacted figures and the unavailable is for fttc which is no longer sold . Instead the y next to it is for sogea ie where the phone is plugged into the router @DeepakR would need to call sky whilst sogea is available

 

Contact sky on 150 from your sky landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
DeepakR
Topic Author
This message was authored by DeepakR This message was authored by: DeepakR

Re: Broadband super slow

I don't have a landline... I need some help here in what should be the next steps..pls

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Broadband super slow

Posted by a Superuser, not a Sky employee. Find out more

@DeepakR 

 

The next step is to call sky by clicking the link below my last post and select need more help the phone number is further down that page

 

Unfortunately the forum can't help in cases of new orders

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by HiHowAreYa This message was authored by: HiHowAreYa

Re: Broadband super slow

@DeepakR 

 

Can you check to see if there is a date on this openreach fttp checker.

https://www.openreach.com/fibre-checker

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Broadband super slow

Posted by a Superuser, not a Sky employee. Find out more

@HiHowAreYa 

 

I notice they live in a priority fttp area so it would be a good idea for @DeepakR to complete the form.  

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by Highlinder This message was authored by: Highlinder

Re: Broadband super slow

Posted by a Superuser, not a Sky employee. Find out more

@HiHowAreYa  Those are not the router stats that is the page before you go to the bottom and click on router stats.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
DeepakR
Topic Author
This message was authored by DeepakR This message was authored by: DeepakR

Re: Broadband super slow

This page is not accessible for the postcode I'm mentioning 

DeepakR
Topic Author
This message was authored by DeepakR This message was authored by: DeepakR

Re: Broadband super slow

Not sure which form you are talking about?

This message was authored by HiHowAreYa This message was authored by: HiHowAreYa

Re: Broadband super slow

@DeepakR 

 

Ok, your situation isn't looking good.

See if you can get Virgin Broadband

https://www.virginmedia.com/broadband/postcode-checker

 

Other then Virgin, you'll have to see what mobile phone network has the best network coverage where you are.

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