technical fault with channel sky glass

[Jimdoyle44]

Same here. Normally stable. Every 5 mins. Every channel. 

[WelshPaul]

I was expecting issues with live TV streaming as more and more users sign up to the service. 

[SKY1992bf]

Hi all , I've raised this in a private area of the community 

[PaulKCMF]

To be fair we have been on Sky since just after launch and the only issues we have had recently was when the whole ADSL network in the South East self destructed. Occassional synch issue on audio but nothing major most of the time.

[Worzel+Worzel]

And here as well. All channels every 5 mins. Will try recommended re-boot from the wall socket for 4 mins and see if that helps. (Will make 5 mins just to be sure).

We've had power cuts in the local area so thought it was attributed to this but looking at all of these posts it seems to be a common issue UK wide! Let's hope this gets sorted soonest if a reboot doesn't help.

[Tinalev1983]

Only seems to be happening on all the live channels because I'm watching the playlist and its working fine

[Dave+r+robbo]

Same here.

running with Ethernet .

got so bad I've gone off the Ariel now.

come on sky this is not our fault .

we will get any money off the bill I wonder .

[WelshPaul]

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@Dave+r+robbo wrote:

got so bad I've gone off the Ariel now.

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Not an option for anyone running the latest Q12 firmware or Puck users (incl Sky Stream).

[naddt]

Also experiencing the same issue. 

Looks like a sky issue rather than our Internet connection, especially as so many of us have the same technical fault. 

[Michlo]

I think this is network wide, i tried calling help line ai read and its 40-60 minute wait ive had my replacement glass 24 hrs this doesnt make me a happy camper..  Ive read via google that this is a software issue but im on the latest version as the TV is brand new.....

[Jolenne]

Just called Sky to discuss and the automated voice told me they couldn't talk to me because they are having technical issues with their systems at the moment and they are working on it!

[blackcat47]

Important if sky want to retain their credibility to paying customers they come on to this thread and explain the problem NOW please.

[WelshPaul]

It's not a software issue because my puck has been running off the same software version since I set it up almost two weeks ago. It's likely Sky's servers are having issues, maybe because of a high volume of traffic? Who knows! Hope they resolve it promptly.

[tso]

Glad it's not just me. Had it 2 weeks today and it's been great so far.

Re-Booted router a few  times and have changed connection to ethernet but it did go down also with that.

Been OK the last 10 minutes. 

[blackcat47]

I am having same problem with puck also.