technical fault with channel sky glass

[Chrisee]

Sky are aware and will be looking to see what the cause is and how to fix it. That the phones are white hot is predictable so dont waste time calling. 

It is not affecting every user my own boxes are working on ch129 and every other channel I checked. I amon Sky's broadband given the nature of thecfault it could be a networking issue so it might help if people posted which ISP they are using.

[KevNewMedia]

Hi Everyone

Thanks for making us aware of this issue.  

Our support teams are investigating this fault - thank you for your patience whilst we work to resolve this.

[tso]

My ISP is Hyperoptic fibre (never had a problem in the 3 years i've had it)

[Theoldsloth]

My isp is vodafone but that isn't the problem as I am watching on iptv with no problem. 

[WelshPaul]

I'm with Vodafone FTTP and I don't appear to have any issues watching live TV right now.

[Worzel+Worzel]

Did a 5 min reboot and it appears to be working now. Have had stable live channels for the last 20 mins or so.

[Chrisee]

@Theoldsloth its almost certianly not a connectivity issue as such  but can be related to network configuration stopping streams. It is a known issue with at least one mobile.broadband provider. 

[Tinalev1983]

Virgin in Ireland but can't be the broadband because the playlist is working away 

[blackcat47]

Thank you sky for the info Kev has sent.

[WelshPaul]

Playlist will just play on demand content. The issue is with live TV streams going by the posts on here.

[Dave+r+robbo]

No it's not an option for everyone.

I'm on a puck downstairs and I'm glad I left the Ariel set up

[CardiffMan1992]

My Live TV seems to be working fine

[Steven1907]

I unplugged the Internet and the TV for 5 minutes then fired up again, all seems to be working OK , been watching for about 30 minutes now with no issues, previously had Neen getting the blue screen message every 5 minutes.

[JonP83]

Glad it's not just me, been driving me mad all afternoon.  Powered off for a few minutes and retested with the same issue.

[Chrisee]

Thanks @Steven1907 it certainly worth other people trying that as a workround.