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Discussion topic: Why can’t I download programs

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This message was authored by Liverpool202020 This message was authored by: Liverpool202020

Why can’t I download programs

Why can't I download programs 

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This message was authored by GD1 This message was authored by: GD1

Re: Why can’t I download programs

Posted by a Superuser, not a Sky employee. Find out more

@Liverpool202020  Sorry, but you're going to have to provide more info than this.  Download to where, what device, which programs?

 

What is happening when you try to download anything?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Liverpool202020
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This message was authored by Liverpool202020 This message was authored by: Liverpool202020

Re: Why can’t I download programs

I been trying to download programs on bbc and other channels but saying I need to upgrade but don't know how I have the top package 

This message was authored by GD1 This message was authored by: GD1

Re: Why can’t I download programs

Posted by a Superuser, not a Sky employee. Find out more

@Liverpool202020  On which device, using what software/app? We have can't help if you don't provide the info already requested

 

All BBC stuff needs to be accessed from the iPlayer.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Liverpool202020
Topic Author
This message was authored by Liverpool202020 This message was authored by: Liverpool202020

Re: Why can’t I download programs

What you mean what software it's on skyQ I've always been about to record programs on it and now it's saying I need to upgrade 

This message was authored by GD1 This message was authored by: GD1

Re: Why can’t I download programs

Posted by a Superuser, not a Sky employee. Find out more

@Liverpool202020  The confusion is because you posted this in the Broadband forum, had you posted correctly in the Sky Q forum we would have known it was related to Sky Q.

 

Have you tried a reboot of the box, power down by turning oss at the wall for 30 seconds then reboot the box.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Liverpool202020
Topic Author
This message was authored by Liverpool202020 This message was authored by: Liverpool202020

Re: Why can’t I download programs

Yes done all that and still not working 

Liverpool202020
Topic Author
This message was authored by Liverpool202020 This message was authored by: Liverpool202020

Re: Why can’t I download programs

Am paying for the full package so you think it should work 

This message was authored by GD1 This message was authored by: GD1

Re: Why can’t I download programs

Posted by a Superuser, not a Sky employee. Find out more

@Liverpool202020  If you've done all the usual trouble shooting the next step is to call Sky, best times to call are after 9pm or 7am.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by JazTheTim This message was authored by: JazTheTim

Re: Why can’t I download programs

Lots of us new customers with this issue. While you wait for sky to fix, go to settings, setup, preferences and change the download quality to SD. This enables the downloads \ streaming options, 

Liverpool202020
Topic Author
This message was authored by Liverpool202020 This message was authored by: Liverpool202020

Re: Why can’t I download programs

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This message was authored by David+Water This message was authored by: David+Water

Re: Why can’t I download programs

Thank you @JazTheTim tried this and still not working 😕 

This message was authored by JazTheTim This message was authored by: JazTheTim

Re: Why can’t I download programs

@Liverpool202020 That's a different error than a few of us are getting. Good luck 

This message was authored by SDR This message was authored by: SDR

Re: Why can’t I download programs

Posted by a Superuser, not a Sky employee. Find out more

@Liverpool202020 wrote:

Why can't I download programs 


I've read through these posts - have you called Sky to see if they can sort out a card refresh and check all is in order in your account.

Stuart R
I am responsible for the content, but not the way it is presented, I have some sight issues
Auto-Correct is my enemy.
If this is your first post - Welcome
Sky Glass - No Puck
This message was authored by JazTheTim This message was authored by: JazTheTim

Re: Why can’t I download programs

Sky tried a card refresh for me. Didn't help. 
said they'd fix in the background. 

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