Sky says I have no internet connection but I do / Voice Control Not Working

[OutlaneTaffy]

I used Voice Control to watch 'Life at the Zoo'/ There was a message "Voice Control isn't working" and it told me to check my settings. I checked my Settings and another message appeared "It look like you're not connected to the internet" but I haven't done anything to break the connection.

How do I resolve this please? It's a PITB - I can't watch some of my favourite programs but I can watch others.

Help please!!!

[nigea99]

hi @OutlaneTaffy 

The first thing I suggest is  to restart your main SKY Q box  (or skip  to the next suggestion)

 Use the remote to place it into standby mode

 Then remove the power to it (either switch off at mains or remove the power plug)

 Wait at least 30s

 Then re-apply the power & wait for it to fully restart - this may take a few minutes.

If that doesn't work then I suggest a reboot of your router, followed by another restart of your SKY Q main box

[OutlaneTaffy]

I've resolved this. From my "Connect to your (BT) Hub's wireless" I copied the BT Network name and lengthy (14 characters)  Wireless Password/key and I was again connected. And my voice control is working again.

This problem has happened before when there were atmospheric problems/thunder storms in the area butther are no such problems today. I wish I knew why it happened!

[OutlaneTaffy]

sorry @nigea99  I didn't see your post until after I posted mine. I've made a note of your advice in case it happens again. Thanks