Virgin internet connection problem

[angeleyes37]

My 3yr old is bouncing off the walls I honestly can't listen to anymore music n my 5yr whose on the spectrum is gonna be worse than the pair of us when he gets home from school 🙈

[Itsnotthatgreat]

Same as everyone else today, virgin broadband working fine on all other platforms aside from stream. Already as a stream customer I find the platform flaky and now this! Can't watch TV at all.

[Tinarich]

My internet down now so not sure if sky or virgin the problem 

[CardiffMan1992]

@angeleyes37 

Perhaps put Sky Go on a iPad or Tablet for him? I know it's not the best situation but all I could think off really hope this gets worked out.

[angeleyes37]

Sky go is the same honestly whatever arguement sky and virgin are having they need to kiss and make up lol 

[Ed.B.]

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@angeleyes37 wrote:

Honestly it's becoming a joke now hope they are giving us compensation for this 

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I just tried calling sky, and no compensation is available on TV contracts due to loss of service, even if sky is at fault. 

What utter sloblock!

[CardiffMan1992]

@angeleyes37 

Oh didn't realise it was effecting Sky Go as well sorry.

[CardiffMan1992]

@Ed.B. 

Sadly I thought this would be the case.

[angeleyes37]

Ah joy thanx for saving me the time of a phone call to rant 

[Mouse27887]

Glad I'm not tied into a contract could be time to move TV aswell. 🤷‍♂️ 

[Andygroove]

I hope the Sky helpdesk are ready for the storm once everyone gets home from work tonight  and cant use their Tv;s

Luckily I still have other options ( smart TV apps and Apple TV ) but a lot won't .

the Sky rep has gone quiet.....just drop regular updates pleeeease. At least we know somebody gives a 'care' then

[CardiffMan1992]

This will be resolved pretty quickly Sky won't mess around fixing access to a Internet network that over 60% of the UK can use if it was a smaller ISP issue it likely wouldn't be as much of a priority as bad that sounds.

[TimmyBGood]

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@Ed.B. wrote:

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@angeleyes37 wrote:

Honestly it's becoming a joke now hope they are giving us compensation for this 

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I just tried calling sky, and no compensation is available on TV contracts due to loss of service, even if sky is at fault. 

What utter sloblock!

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There's no automatic compensation for this because subscription television operates under a different regulatory regime to broadband even where that television service is delivered online.

It's open to any television subscriber to attempt to negotiate recompense from Sky individually, and to decide how to act regarding future subscription if none is forthcoming.

[Chloe-W22]

Hello everyone,

I'm so sorry for this inconvenience, I can confirm we've spoken to Virgin Media and they are actively investigating the issue. We're working with them to get this resolved as quickly as possible 🙂

[CardiffMan1992]

@TimmyBGood 

I have always been suprised how little regulatory pressure Sky have been under over the years in terms of PayTV when by any measure they were/are domaint PayTV company in UK.