Virgin internet connection problem

[techman9]

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@SlenderRobert wrote:

Wouldn't it be funny if Sky had suddenly decided, in a fit of rage, to prevent Virgin Media broadband being used with Glass & Stream? Or maybe it's vice versa and Virgin are preventing their own network from accessing a rival company's streaming service...
Virgin Media only allow their own Virgin Stream system to be used with Virgin broadband... so it's not beyond the realms of possibility! 

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Yep to make it function correctly, BT do the same, unlike sky.

[Bgb123]

It would be great to connect via Ethernet if the tv wasn't on opposite wall and the puck upstairs ha!  

[techman9]

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@Jayboy1990 wrote:

I am with Virgin and when connected by Ethernet Iv got no isssues. 

If possible use an Ethernet to see if this eliminates the issue. 

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hardly think an outage requires customers to do something the possibly cannot or don't want to do.

[Bgb123]

Ethernet also throws same issue. Connected but can't connect to internet...

[Jayboy1990]

I'm just stating that it isn't affecting all VM customers. 

[lookb4uleap]

Same issue here this morning. Superhub 5 in modem mode feeding a USG3 and TP-Link EAP653. Only mentioning the kit to show its not Virgin wifi that is the issue, it must be a peering/routing issue. I don't use Virgin DNS servers either but still having the issue of Sky Glass connected to WiFi but no Internet. Luckily I'm not using the glass for TV, but I prefer it for Netflix etc. I do regret ever getting the glass but it is what it is.

[Chloe-W22]

Good morning everyone,

Thanks for all the replies letting us know you're having a problem with Virgin Media broadband on your Glass and Stream, we've sent this on to be looked at and will follow with an update ASAP 😊

[Bgb123]

Oh, my tv finally decided to connect..

[Phil+Glendenning]

My service has been resumed.

I called Sky this morning and they initially indicated there was no problem, but when I was on the phone with Virgin Media, I received a call back from Sky Tech Support (Lisa) telling me of the problem. Lisa, thank you for making the call and leaving a voicemail.

And, Virgin Media, if you're reading this, get your act together and stop treating people like idiots when they call you.

[GD1]

@Phil+Glendenning  Mine has returned also, ref VM I doubt they would be accessing the Sky customer forum, it may be best posting in their own forum which they do monitor.

[KevNewMedia · Accepted solution]

Hi Everyone

THis issue has been confirmed as resolved.

I'm closing this thread, so that it's easier for the community to see if there's a problem in the future.