Virgin internet connection problem

[Jayboy1990]

@Azzypaul  this is a Virgin media issue.

[Azzypaul]

How can I resolve it mate .

[GD1]

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@Jayboy1990 wrote:

@Azzypaul  this is a Virgin media issue.

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Yes going frim some later posts it does point to a dns issue with VM.  Out of Sky's control in this kind of scenario.

[Jayboy1990]

Quickest way is if you have a third party router spare you could place hub in modem mode and connect seperate router and this works to bypass the VM DNS servers that are busted. 

Failing that nothing can be done until VM fix the issue. 

[Thorogoodies]

Everyone should start posting on Twitter, Facebook, Instagram and start @ sky, virgin, bbclick etc. Let's get this in the public domain and get some urgency around resolving it and warning others. Sky not exactly setting the world on fire with resolutions 

[Azzypaul]

Just a matter of waiting then .

[MooMike]

Just had a mate on virgin to test and he gets the opt out page fine, sure you're using a laptop/pc connected to virgin broadband and not a mobile device using mobile data/4g?

[Jayboy1990]

This was posted to their socials today - https://www.thesun.co.uk/money/16833591/virgin-media-down-no-internet-outage-blackout/

[GD1]

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@Thorogoodies wrote:

Everyone should start posting on Twitter, Facebook, Instagram and start @ sky, virgin, bbclick etc. Let's get this in the public domain and get some urgency around resolving it and warning others. Sky not exactly setting the world on fire with resolutions 

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With respect Sky have zero control over another ISP's dns issues.  Yes they are responsible for their setup and any bugs in Glass.  But in this case it is actually a Virgin Media issue.

I will remind you also of the forum rules about lobbying:

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[Jayboy1990]

@MooMike  I managed to use Edge, Safari didnt like that page at all

[Jayboy1990]

Perhaps you should ask sky to introduce a network setting option that allows DNS changes directly at the Glass, its possible on Q systems.

Would have fixed this issue within minutes... 

[Thorogoodies]

My contracts with Sky not virgin. I'm not inciting a riot, just seeking a resolution. If your happy paying for a service you don't receive then that's upto you.

[Jayboy1990]

Your broadband contract is with VM, It is up to you to provide the Broadband connection for Sky Glass. @Thorogoodies 

[GD1]

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@Jayboy1990 wrote:

Perhaps you should ask sky to introduce a network setting option that allows DNS changes directly at the Glass, its possible on Q systems.

Would have fixed this issue within minutes... 

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Good suggestion, you can add it to the Ideas forum.   Others can then add their voice.  You should at least take credit if it comes about 🙂

[Jayboy1990]

@GD1  There is no ideas page yet for Glass! - I think it would be a riot if there was 😂