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Discussion topic: Virgin internet connection problem
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Message posted on 24 Nov 2021 06:20 PM
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Re: Virgin internet connection problem
Quick Twitter search returned one person posting an hour ago about the issue! 🤔
Message posted on 24 Nov 2021 06:44 PM
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Re: Virgin internet connection problem
Experiencing same connection issues to virgin broadband. Spoke to first sky advisor who was aware of issue but I was cut off when transferred to tech team. Second advisor unaware until I mentioned. No connection to briadband at momnent with no fix in sight. Happy to put up with some faults due to early adoption of new product. But list of faults is growing daily. Now no connection is final nail in coffin. Will be returning Friday as will have to re thread all sky q wires, a job too laborious to start at present.
Message posted on 24 Nov 2021 06:58 PM
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Re: Virgin internet connection problem
I have had same issue since 1pm, do hope they are looking at refunding their valuable customers for lack of support and service, does not bode well with new tv service
Message posted on 24 Nov 2021 06:59 PM
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Re: Virgin internet connection problem
I have Virgin broadband and sky glass, won't connect to Internet. All other devices do. I have resorted to plugging my old now tv box into the sky glass, which works.
Message posted on 24 Nov 2021 07:09 PM
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Re: Virgin internet connection problem
Hub 3 mate
Message posted on 24 Nov 2021 07:15 PM
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Sky offered me a refund. But small consolation when no access to watch anything until it's fixed. With no timescales in place and no ability to watch anything except on mobile devices leaves me in a bit of a predicament. Would of cancelled as said earlier, but loathe to spend time reconnecting old system back on wall with early tomorrow
Message posted on 24 Nov 2021 07:25 PM
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Re: Virgin internet connection problem
Some are saying setting the hub to modem mode.
I would try it but I've taken the glass down off the wall now and a new one is coming Saturday
Message posted on 24 Nov 2021 07:32 PM
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Re: Virgin internet connection problem
Just as I was updating post, it is now working. Will persevere till weekend but still thinking of returning.
Message posted on 24 Nov 2021 08:06 PM
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Re: Virgin internet connection problem
Ok, was following another thread for problems with Sky Q on Virgin Broadband and they suggested updating the DNS server to 1.1.1.1 in settings. Tried it and I now have an internet connections so tv now 'working'. The challenge now is nothing is streaming. Select a channel and have a black screen. So much for plug and play.
Message posted on 24 Nov 2021 08:22 PM
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Re: Virgin internet connection problem
I think it's Virgins fault. I couldn't connect to my works VPN for 2 hours today.
Sky Glass 55" | 1 Puck | Virgin 1Gb
Principal Software Engineer
Message posted on 24 Nov 2021 08:29 PM
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Re: Virgin internet connection problem
For Virgin users, try visiting this link and select 'No', we have to ensure our home working employees do this for some of our Remote Apps work as it stops using Virgin's crappy DNS safety whatsitdoodah.
https://my.virginmedia.com/advancederrorsearch/settings#
Message posted on 24 Nov 2021 08:57 PM
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Re: Virgin internet connection problem
@MooMike When I visit that page it says connect to my virgin media network but I am 😂
Message posted on 24 Nov 2021 08:59 PM
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Re: Virgin internet connection problem
Well now here's a thing.
I plugged a bt extender disc into the hub.
laid the glass out on the floor and turned it on and bugger me it connected upto it.
but unable to link to my account now as sky have it flagged as pending return.
even the virgin hub connects up.
I think with the replacement I'll go off the extender disc.
im bloody confused by it all now 😳
Message posted on 24 Nov 2021 09:08 PM
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Re: Virgin internet connection problem
@Dave+r+robbo That sucks, at least you have found a way to not have to solely rely on the useless Hub 3.
Message posted on 24 Nov 2021 09:09 PM
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Re: Virgin internet connection problem
Still no internet what is going on with sky glass.
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