The stream is delayed compared to Sky Q and Sky +

[TommyTampon]

While watching tv, the live sport in particular. I've noticed that the stream is almost a minute behind what is actually happening live. I am constantly receiving updates from sporting apps saying that something has happened in a game I am watching before I've seen actually seen it in the tv. 

[SKY1992bf · Accepted solution]

@TommyTampon  Streaming over internet does give a delay of a couple of minutes compared to satellite broadcast

it's to be expected I'm afraid 

[Dazzasky]

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@TommyTampon wrote:

While watching tv, the live sport in particular. I've noticed that the stream is almost a minute behind what is actually happening live. I am constantly receiving updates from sporting apps saying that something has happened in a game I am watching before I've seen actually seen it in the tv. 

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Unfortunatley watching a "live" stream via internet will always have a delay @TommyTampon 

[TommyTampon]

Is that the case even though my Sky Glass is connected via Ethernet cable and the Sky Broadband I'm using is the best available? 

[Anonymous]

@TommyTampon   Yes, doesn't matter about the connection, it's just general Latency.

Love the user name by the way 😂

[TimmyBGood]

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@TommyTampon wrote:

Is that the case even though my Sky Glass is connected via Ethernet cable and the Sky Broadband I'm using is the best available? 

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That's the very final stage of content delivery: what you're experiencing is the cumulative delay generated in every stage of the capture, processing and data transfer chain.  In the case of Glass this appears to be significantly increased compared to 'broadcast' pathways, possibly because unlike with satellite the data has to be multiplied across terrestrial load-distribution systems before it can be served to Glass devices.

[stereohaven]

It's a shame that Sky uses multicast to deliver it's NOW membership channels on BT TV but didn't go down this route with Glass.

The multicast version of Sky Sports Main Event on BT TV was only around 10 seconds behind the version on Sky Q when I did some testing, just about bearable and certainly better than the 60 seconds plus of unicast.

Still, that user name though... 🤣

[bayardm]

@TimmyBGood 

Last night we had the footie, on BBC 1, on our Glass system. As I was busy in the kitchen I also had the match showing on my iPad in iplayer. It was interesting to see that iplayer was 40 seconds behind Glass. 

[TheStraightener]

What you need to do is watch the lottery draw on sky q, dash to the shop, put those numbers on, then get back in time for the Sky Glass delayed draw and then claim your winnings.

need to think smart here guys.

[Clare+Cullen]

I am hugely disappointed on many counts. If we had been told there would have been a 2 min delay on life broadcast we would never have moved to Sky Glass as live sport is what we use TV for. 
Further to that lack of being able to record instead of add to playlist means we are watching stuff from TV apps. Like Corrie on ITV Hub, and the recording / streaming is shocking. 
As a sky customer for 12 years I feel I've currently got the worst experience. There is nothing positive about Sky Glass. 

[SKY1992bf]

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@Clare+Cullen wrote:

I am hugely disappointed on many counts. If we had been told there would have been a 2 min delay on life broadcast we would never have moved to Sky Glass as live sport is what we use TV for. 
Further to that lack of being able to record instead of add to playlist means we are watching stuff from TV apps. Like Corrie on ITV Hub, and the recording / streaming is shocking. 
As a sky customer for 12 years I feel I've currently got the worst experience. There is nothing positive about Sky Glass. 

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@Clare+Cullen  glass is definitely not idea for live sporting events because has you're discovered there's a significant delay, which is the nature of the beast with all streaming services showing live sports and is not a unique flaw of sky glass 

[Clare+Cullen]

Well that would be good to have been explained wouldn't it. And also the lack of ability to watch programmes recorded in quality. Upgrading should be about better quality not less. 

[GD1]

@Clare+Cullen  You didn't "Upgrade" you changed from your old system to Glass

[Clare+Cullen]

Not how it was positioned on the sales call. 
I'd quite like a sky rep to reply rather that people deployed on their behalf to balance views. I would hugely value returning to the old system, but they have told me we are too late. So customer centric. 

[GD1]

@Clare+Cullen  No Sky rep will reply in the forum, nor are we your fellow customers "deployed" on their behalf.

You're a customer, I'm a customer also,  that is all.