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Discussion topic: Still restricted

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This message was authored by Telia This message was authored by: Telia

Still restricted

Hi, i was late paying my bill so sky terminated my account and put a high charge on my account. I paid my outstanding balance of £39.95 but its still the same. Can i get my sky broadband back?? I have no idea what to do. 


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Still restricted

Posted by a Superuser, not a Sky employee. Find out more

@Telia wrote:

Hi, i was late paying my bill so sky terminated my account and put a high charge on my account. I paid my outstanding balance of £39.95 but its still the same. Can i get my sky broadband back?? I have no idea what to do. 


@Telia 

If your account was terminated as opposed to restricted that means no payment was made in over 56 days so Sky may decide you cannot rejoin. Were you that late paying? Did you set up a new continuous payment method?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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