Still restricted

[Telia]

Hi, i was late paying my bill so sky terminated my account and put a high charge on my account. I paid my outstanding balance of £39.95 but its still the same. Can i get my sky broadband back?? I have no idea what to do. 

[Daniel0210 · Accepted solution]

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@Telia wrote:

Hi, i was late paying my bill so sky terminated my account and put a high charge on my account. I paid my outstanding balance of £39.95 but its still the same. Can i get my sky broadband back?? I have no idea what to do. 

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@Telia 

If your account was terminated as opposed to restricted that means no payment was made in over 56 days so Sky may decide you cannot rejoin. Were you that late paying? Did you set up a new continuous payment method?

[Telia]

Daniel0210 hi, i was about a fortnight maybe 3 weeks late paying, when i paid my outstanding balance i also set up direct debit.

[Daniel0210]

@Telia 

If you were more than two weeks late you will have to pay the next bill as well. 

[Telia]

There is no next bill just like a 200 odd bill

[Daniel0210]

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@Telia wrote:

There is no next bill just like a 200 odd bill

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What does it say that amount is for @Telia ?

[Telia]

Im sure it said extra costs

[SKY1992bf]

@Telia  Have you cancelled any services and not returned any loaned equipment?

[Telia]

Havent cancelled anything 😕

[SKY1992bf]

@Telia  What does your bill show here click on anything highlighted in blue 

https://www.sky.com/myaccount/bill

[Telia]

Its says debt 

[Telia]

Debt adjustment 

[Daniel0210]

@Telia 

Then it would seem you'll have to pay that to perhaps prevent it all passing to a debt collection agency. 

[Telia]

But why when my balance was only 39 95

[SKY1992bf]

@Telia  As fellow customers we can't answer that, if you want to post a screenshot of your current bill and the next future one so we can try and work it for you can (ensure you block out any personal info like account number)