Credit refund tv

[Crossy72]

I'm in credit but haven't been refunded. It's been 4 weeks and was told it would automatically be returned to my bank. Still nothing has been refunded and I spoke to someone a month ago from sky. 
how do I get it refunded?

[GD1]

@Crossy72   I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Tom-W19]

Thanks for escalating. We've sent an invite to Crossy72.

[Lisa-P1987 · Accepted solution]

Update - Spoken to Crossy72, we processed the refund. Timescales will be extended due to the bank holidays. 🙂