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This discussion topic is read only This discussion topic has been answered Discussion topic: Sky Glass/Stream Homepage Problems

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Message posted on ‎03 Feb 2023 08:05 AM

Re: My sky glass says, sorry, there are currently no programmes of this type available.

Someone up above says use the microphone!  It's worked for me, something I wouldn't have thought of before getting Sky.

 

Hope the problem is fixed soon though.

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Message posted on ‎03 Feb 2023 08:05 AM

Sky glass won't load

Says there are no programs of this type available won't let me exit that screen. Can use voice control to access apps though so it's nothing to do with my WiFi thanksm
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Message posted on ‎03 Feb 2023 08:05 AM

Re: I turn on my tv sky glass and it just keep saying sorry there currently no programmes of this ty

I hope this is resolved soon. 😤

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Message posted on ‎03 Feb 2023 08:06 AM

Re: Sky glass menu not working

on the phone to Sky, 40 min wait

 

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This message was authored by: Daniel0210

Message posted on ‎03 Feb 2023 08:06 AM

Re: Sky Glass / Sky Phone Lines

Posted by a Superuser, not a Sky employee. Find out more

@Saz76 

Many posts on this fault. Sky are aware and are working on it. Use your voice remote & say tv guide, works that way until Sky fix it apparently. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Message posted on ‎03 Feb 2023 08:06 AM

Re: Sky glass menu not working

We are having the same issue

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Message posted on ‎03 Feb 2023 08:06 AM - last edited: ‎03 Feb 2023 08:26 AM

Re: Sky glass menu not working

Posted by a Superuser, not a Sky employee. Find out more

Just seen a post from a senior Sky engineer in a private forum who confirms the issue is being fixed as high priority. People just need to be patient. We have asked for the status pages to be updated.

 

To summarise this is an issue at Sky's end and rebooting etc wont fix it. You can still access channels, shows etc by using voice control. 

Edit - my system is back working normally as the fix Sky applied seems to have sorted it.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Mark39

Message posted on ‎03 Feb 2023 08:06 AM

Re: Sky glass menu not working

Posted by a Superuser, not a Sky employee. Find out more
@holyground wrote:

has anyone spoken to sky yet

Sky are aware and are investigating.

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This message was authored by: Daniel0210

Message posted on ‎03 Feb 2023 08:06 AM

Re: Sky glass won't load

Posted by a Superuser, not a Sky employee. Find out more

@Kirsttyjasmine 

Many posts on this fault. Sky are aware and are working on it. Use your voice remote & say tv guide, works that way until Sky fix it apparently. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Message posted on ‎03 Feb 2023 08:07 AM

Re: I turn on my tv sky glass and it just keep saying sorry there currently no programmes of this ty

Talk into the remote, Thays how I've got mine to work. Seems to be a widespread problem

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Message posted on ‎03 Feb 2023 08:07 AM

Re: The Home Screen on Sky Glass isn’t working

Home page not working as well getting sky cinema but voice control working

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Message posted on ‎03 Feb 2023 08:07 AM

Re: I turn on my tv sky glass and it just keep saying sorry there currently no programmes of this ty

My sky glass also down but I have the second issue when I press the mic button and ask for a channel it just says 'sorry, didn't quite catch that' so annoying

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Message posted on ‎03 Feb 2023 08:07 AM

Re: Sky glass menu not working

 

 

Same here !

IMG_20230203_080610.jpg

 

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Message posted on ‎03 Feb 2023 08:08 AM

Re: Sky glass menu not working

That is exactly what is happening to my sky glass ! 

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Message posted on ‎03 Feb 2023 08:08 AM

Re: I turn on my tv sky glass and it just keep saying sorry there currently no programmes of this ty

I'm using my firestick remote now to watch tv,can't get anything on the sky Home Screen,I use other internet supplier not sky internet

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