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This discussion topic is read only This discussion topic has been answered Discussion topic: Sky Glass/Stream Homepage Problems

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This message was authored by: Mark39

Message posted on ‎03 Feb 2023 08:08 AM

Re: Sky remote Home button not working.

Posted by a Superuser, not a Sky employee. Find out more

Sky are aware of the fault and are investigating.

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Message posted on ‎03 Feb 2023 08:08 AM

Re: Sorry, there are currently no programs of this type

Found some other posts does seem to be a wider a problem but the trick of pressing the mic button on the remote and asking for 'sky guide' did allow me to get live tv again

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Message posted on ‎03 Feb 2023 08:08 AM

Re: Turned on my sky glass this morning, it loaded the A to Z sky cinema screen.

Mines doing the same except 1 puck is working OK.

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Message posted on ‎03 Feb 2023 08:08 AM

Re: The Home Screen on Sky Glass isn’t working

Same here ,same message ,same problems 

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Message posted on ‎03 Feb 2023 08:08 AM

Re: Sky glass menu not working

My remote has also stopped working and the TV has stopped responding to voice input. Voice control is not the workaround for everyone.

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Message posted on ‎03 Feb 2023 08:09 AM

Re: I turn on my tv sky glass and it just keep saying sorry there currently no programmes of this ty

My Sky Glass is stuck on A-Z Sky Cinema choice and no menu/apps showing. I hve done reset and everything to no avail. Using the mike button is a work around but Sky need to fix the issue. 

Just another nail in the coffin for Sky Glass.

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This message was authored by: Daniel0210

Message posted on ‎03 Feb 2023 08:09 AM

Re: Home screen showing only a few movies and that's it

Posted by a Superuser, not a Sky employee. Find out more

@TPCawood84 

Many posts on this fault. Sky are aware and are working on it. As you say use your voice remote & say tv guide, works that way until Sky fix it apparently. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎03 Feb 2023 08:09 AM

Re: The Home Screen on Sky Glass isn’t working

My sky glass isn't properly working 

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Message posted on ‎03 Feb 2023 08:09 AM

Re: I turn on my tv sky glass and it just keep saying sorry there currently no programmes of this ty

Yup same here on sky stream!

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This message was authored by: Mark39

Message posted on ‎03 Feb 2023 08:09 AM

Re: Sky glass not working#%*

Posted by a Superuser, not a Sky employee. Find out more

Sky are aware of the fault and are investigating. Voice control is still working.

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Message posted on ‎03 Feb 2023 08:10 AM

Sky Glass not work

It appears loads of people are having the same issue; Sky glass TVnot work and programmes are not connecting. Can you provide some advice how I can get this working. Starting to regret buying this TV as its constantly down.!!!! 

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This message was authored by: Daniel0210

Message posted on ‎03 Feb 2023 08:10 AM

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@mummymick 

Many posts on this fault. Sky are aware and are working on it. Use your voice remote & say tv guide, works that way until Sky fix it apparently. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Georgia30

Message posted on ‎03 Feb 2023 08:10 AM

Re: I turn on my tv sky glass and it just keep saying sorry there currently no programmes of this ty

Yes mine is exactly the same, how annoying. Hopefully will be sorted soon. Would hate to be sky this morning all the phone calls lol 

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This message was authored by: Chrisee

Message posted on ‎03 Feb 2023 08:10 AM - last edited: ‎03 Feb 2023 08:21 AM

Re: I turn on my tv sky glass and it just keep saying sorry there currently no programmes of this ty

Posted by a Superuser, not a Sky employee. Find out more

To summarise this is a fault at Sky's end which is being fixed as fast as possible. Rebooting etc will not help but voice control works for most people but if using the remote speak into the mic which is at the top. If voice isnt working you can access search by pressing ....

 

 

Edit system appears to be back up and running at my end. Try pressing home. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Beez09

Message posted on ‎03 Feb 2023 08:11 AM

Re: I turn on my tv sky glass and it just keep saying sorry there currently no programmes of this ty

I found with the problem until they fix you can talk to the remote and say BBC iPlayer or Netflix, or you can press the 3 dots on the remote search a program and it launches the app and the program. Sure there will be a fix soon but show that sky need a fail safe default Home Screen if no connection or their service goes down to make it a workable tv

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