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Discussion topic: Sky Glass/Stream Homepage Problems
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Message posted on 03 Feb 2023 10:21 AM
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Re: Sky glass menu not working
@Chrisee wrote:@SlenderRobert the fault this morning was not with the OS on the boxes so your concerns are mis-placed. It appears a Sky server providing the info for the UI malfunctioned and needed a kick. Sky will look into what went wrong to avoid repitition. Could of happened to any one of the TV systems.
Regardless of what/where/how... it's still not very entertaining.
Relying on a single server to provide the info for the OS to actually function correctly, and causing it to go catastrophically into freefall like it did is really not good.
Message posted on 03 Feb 2023 10:34 AM
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Re: Hello does anybody know how long it takes for a sky glass tv to reset im waiting nearly an hour
@Johner41 there was a fault at Sky's end which was fixed at 8.20 all we know is the system that updarescthe UI on customers sets failed early this morning.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 03 Feb 2023 10:37 AM
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Re: Home screen not working
Sky fixed this at about 0830.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 03 Feb 2023 10:38 AM
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Re: sky stream stuck on error no programmes of this type
@dazathai @Tristan3147 @D0dferatu
Sky fixed this at about 0830.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 03 Feb 2023 10:42 AM
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Re: Hello does anybody know how long it takes for a sky glass tv to reset im waiting nearly an hour
Ye I just left my TV on and it came back on after a while hopefully everything is good from now one 👍
Message posted on 03 Feb 2023 11:05 AM
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Re: Sky Glass/Stream Homepage Problems
This is not the first time this has happened all be it only twice so far that I can remember
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“Trying to help improve sky glass”
Message posted on 03 Feb 2023 11:21 AM
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Re: I turn on my tv sky glass and it just keep saying sorry there currently no programmes of this ty
I've spoke to them, they are sending me a replacement remote, I had to do a full recovery on mine and it ran an update and reset then bricked the remote.
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