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Discussion topic: Sky Glass/Stream Homepage Problems
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Message posted on
03 Feb 2023
05:36 AM
- last edited:
03 Feb 2023
09:17 AM
by
KevNewMedia
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Hi there,
why is my sky glass menu not working? Restart, unplug, etc hasn't worked.
Moderator note: subject of thread updated
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Message posted on 03 Feb 2023 08:06 AM - last edited: 03 Feb 2023 08:26 AM
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Just seen a post from a senior Sky engineer in a private forum who confirms the issue is being fixed as high priority. People just need to be patient. We have asked for the status pages to be updated.
To summarise this is an issue at Sky's end and rebooting etc wont fix it. You can still access channels, shows etc by using voice control.
Edit - my system is back working normally as the fix Sky applied seems to have sorted it.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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All Replies
Message posted on 03 Feb 2023 05:42 AM
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The Home Screen on Sky Glass isn’t working
When you turn Sky Glass on a blue screen appears with a curser circling and the words (Partly written over each other) "there are currently no programs of this type available".
however the voice control works if you know what you want to watch.
Message posted on 03 Feb 2023 05:43 AM
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Re: Sky glass menu not working
Same here tried unplugging but the menu is stuck on a-z of sky
Message posted on 03 Feb 2023 05:43 AM
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Re: Sky glass menu not working
Same, just stuck on a sky cinema choice and no way to get to any other menu. Tried resetting tv and router. I have been able to get my fire tv to force a switch to that but couldn't do the same with my virgin tv
Sky Broadband full fibre 500 with WiFi Max
Message posted on 03 Feb 2023 05:52 AM
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Re: Sky glass menu not working
Same just a-z of sky the microphone takes you to things but press the home.screen and its back to a-z
Message posted on 03 Feb 2023 05:54 AM
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Re: The Home Screen on Sky Glass isn’t working
Yes I'm getting the same thing
Message posted on 03 Feb 2023 05:54 AM
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Only getting A-Z sky cinema on sky glass
I don’t have the sky glass Home Screen, just the A-Z of sky cinema. I’ve reset my router, sky glass and pucks - still not changed. Can anyone help?
Becoming increasingly frustrated by this system
Message posted on 03 Feb 2023 05:55 AM
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Re: Sky glass menu not working
I have the same issue, i have used the speech button to get it to go to a channel, its a quick fix for now til sky resolve the issue,
Message posted on 03 Feb 2023 05:55 AM
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Re: Only getting A-Z sky cinema on sky glass
Same just A - z of cinema
Message posted on 03 Feb 2023 05:57 AM
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Sky glass screen stuck on sky cinema, won’t load from remote
I can't load the tv guide, playlist & channels from the remote control. Screen stuck on sky cinema
Message posted on 03 Feb 2023 05:58 AM
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Re: The Home Screen on Sky Glass isn’t working
Same thing is happening to my sky glass
Message posted on 03 Feb 2023 06:00 AM
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Re: Only getting A-Z sky cinema on sky glass
If I use voice control and know what I want to watch - it works . But no tv guide or anything else - so frustrating as an insomniac having to talk to a remote and try not to wake others 😟
Message posted on 03 Feb 2023 06:01 AM
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Re: The Home Screen on Sky Glass isn’t working
Mines coming up showing the programmes on Sky Cinema.
Can't access the Home Screen at all.
Message posted on 03 Feb 2023 06:02 AM
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Re: Sky glass menu not working
Now I can talk to it and get to HDMI for my virgin tv.
the last update has brought back lots of issues like when turning up the volume especially on UHD channels it stutters and fast forwards to catch up.
dubbing off on apps and streaming like if I tried to watch only fools and horses. I can resolve this by switching off and back on a couple of times but it's getting annoying
Sky Broadband full fibre 500 with WiFi Max
Message posted on 03 Feb 2023 06:03 AM
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Re: Sky glass menu not working
Morning, having the same problem you are not alone out there.
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