SKY GO Desktop App Won't Load/Open

[JonW42]

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@Trevor-F wrote:

I HAve Tried EVERYTHING and the SKY GO App just refuses to work.

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I would actually be easier to read if you would not bold everything you type. Thanks.

[tipster0151]

Sky gave me a list of things to try, as they were aware of the issue, since not using Silvelight, but i still get the failiure to connect in a untimely message, so its a get out of contrac reason for me,  POOR SERVICE

[Anonymous]

Install as admin and then run as admin should easily fix that error. 

[syn7]

thanks this worked for me only issue now is that the **bleep**ty sky go app is always attempting to update it's **bleep**ty self with an update which then breaks the **bleep**ing app back to this same **bleep**ty state all over again...it's a nightmare does anyone over at sky actually troubleshoot these issues before releasing it publicly so now there is a catch 22 situation where the app refuses to work until you update but the update breaks the app...why do i pay <removed>

Moderator note: removed bad language

[tipster0151]

I can not get it to work, Sky on the telephone basically admitted, there unsure of the remedy, it is still being worked on, I have just e mailed them, as this only became a issue, when Sky did not stick with Silverlight, so I await there response 

[Trevor-F]

Well I now know I'm not the only one.

Although Sky knows they are the cheapest supplier around so I feel that's why they don't seem to care.

I may even do the same.

"Come on Sky" ! Get your act together.

[Squeals]

Mine was working fine on my Windows10 Laptop now it’s not just gets stuck on the SkyGo Screen says downloading updates then doesn’t do anything !!!!! Not just me then 🙄 

[Trevor-F]

I have since found out why this happens. 

Sky go needs atleast 4Mbps fro it to work.

My Internet speed was under 4megs until I sorted it.

All I did (For my desktop) is just turn my antenna. Now it's picking up the wi-fi better.

5.59mbps. Now Sky go works.

I will invest in an "Ethernet cable" that way my internet speed will be constant.

Make sure your internet speed is faster that 4mbps. It will work. 

[JonW42]

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@Trevor-F wrote:

Can you please forgo make all the text in your posts bold? Thanks.

[Trevor-F]

Sorry I didn't think it was a big deal. I thought BOLD type looks better. 

[Squeals]

My speed is 19.01Mbps upload and 53.83 Download ! Still not working arghhhbv

[Trevor-F]

Oh! Then I'm not sure. That's how I sorted mine unless I was just lucky.

Do a speed check anyway, then call sky. Maybe it's a laptop issue. I don't know.

[Trevor-F]

Try plugging in an ethernet cable and see if it works!

[Squeals]

Called Sky - uninstalled everything and cleared cache browser - cleared all from App Data Local and Local Low and Roaming sky cisco play ready reinstallled and now working yippee 👏👏 

[Trevor-F]

Ok Brilliant. Hope I was sort of a help???

Happy Viewing.