SKY GO Desktop App Won't Load/Open

[jamiehenderson]

Just downloaded the desktop sky go app on windows 10 laptop. Every time I try and open the app it won't load. I've tried downloading it several times and each time it won't open 

[caesarome]

Hi @jamiehenderson

Try rebooting your PC and if that doesn't work remove the software via the control pannel and try installing it from here on the Sky website.

[mjcleland]

The app is not working on my laptop too. Tried reinstalling it and rebooting computer. Can someone help please 

[GavinByrne]

Hi I've had the same issues on my laptop, was wondering if you had managed to get it working?

[caesarome]

Try uninstalling the App and delete the Cisco Videoguard Player folder in AppData > Local > Cisco > VideoGuard Player and AppData > LocalLow > Cisco > VideoGuard (delete this) and the Sky Go/Sky folders in App Data > Roaming.

Do a search on your PC and delete anything Cisco related and then reboot your PC before installing it again from here:

http://desktopclient.ott.sky.com/skygodesktop/SkyGoInstaller.exe

[Cbows]

The mac version won't load either - occasionally it half-loads but trying to watch anything gives a 0000 error.

[carolinedd]

can someone please help me, im using macbook and have the lateset software downloaded.  when i try to download the sky go app, it will not download and just closes. The app will not open at all. I have deleted everything sky related on my mac and i ahve deleted sky cookies from safari. I dont know what else to do, some advice would be great.

[PatAlan]

I have posted this in another discussion thread but want to share it here too:

I have a similar problem after reinstalling the Sky Go app (lost count after 4) even with the assistance of tech support from Sky. Using a Lenovo laptop, Windows 10 64 bit - my broadband is actually with Sky - and whilst I was able to install and open the app and log in, I cannot play or watch any program. All I got was a black screen after I press Play and no error message. The last time I spoke with Sky, I was online for more than 2 hrs and the problem remain unresolved and I had to go.

Anyone has either similar problems or any resolutions? Tried everything including manually clearing the Cisco and Sky folders from AppData etc.

[mikespud]

Having the exact same problem, opening the sky go app, but nothing happens. No error present in the event logs. This is a step backwards.

[pawhitworth]

i have posted a way which worked for me, i was getting the error code 002,

this should resolve it

https://helpforum.sky.com/t5/Sky-Go-Apps/sky-go-app-002-issue-resolved/td-p/2841005

[mikespud]

Thanks but this didn't work for me

[margaret+caveill]

still dont work,what have sky done????????

[50dave43]

Worked a treat, thanks. Mind you it did work before the win 10 update that killed my computer.

[INKI93]

it would appear Sky don't monitor any of these messages which is a huge let down - I couldn't get SkyGo to work on my laptop (after a few weeks of it working) so tried following advice about deleting Cisco files etc and then my laptop stopped working - message about a reboot - having it fixed now, so tried downloading SkyGo onto this laptop - and all I get is a black screen - why am I paying for a service I can't use and what are Sky doing about it?

[rog172]

New Sky App is a total nightmare on PC or laptop. Done everything from tech support - uninstalling/reinstalling. get home page, can watch the sponsered ads but when the content starts its just sound and no vision. Absolutely fine on iPhone/iPad.