Remote network problem

[Kazza2019]

Wait till it gets to months ,still waiting

[Zippy101]

I've been waiting since July for a fix for this problem and for the mini TV to be returned. TBH if there was a cedible multiroom solution out there I would junk sky in a flash. If the problem does not get fixed by Christmas I will consider cancelling my subscription as that would be the final straw.  Some chap from sky has popped into the forum to say they are working on it but nothing has happened for over 4 moths now.  Shame as I have had sky for many years now but they are not focused on cusomer service at all.

[Kazza2019]

I was told the same thing,working on it but nothing changes,im beyond annoyed now,cant even watch catch up! Or watch anything from the beginning etc

[BJC100]

I have been having the same problem for months. Engineer blamed my tplink router so I tried to raise a formal complaint but got robbed off saying  i can't make a complaint about a problem that does not exist that they can't fix! Eventually after arguing that it fails with different 4g routers and that i wanted to make a formal complaint about having an issue that no one will acknowledge I have a sky 'network specialist' coming out ! but having read this I now can see there is definitely Sky issue that sky need to own up to and fix

[Kazza2019]

Starting to think this too as everything else works fine as u can watch Netflix etc on other things just not the q box! If it was Internet related nothing would work.

[3Woodside]

We've been having this issue occur for months. It happens about 60-70% of the time, and I usually have to sit and keep hitting download until it works. Sometimes coming out to home, then going back to find the program again does work, but not all of the time which means it's probably a fluke. 

We are on Sky fibre, with their Q style router. That said, it's a fibre router only and it's then linked to the WAN port on a Ubiquiti Unifi network, with everything hard wired. This is not an issue with routers, or wired, or wireless.  The boxes will be trying to connect to a remote server, and if your DNS is right, then it will connect. If your DNS isn't right, you wouldn't be getting anything. This is a sky server issue. My guess is it's traffic related.

[Kazza2019]

Thought I was getting somewhere this week as it all started working great,I thought yippee until  I accidentally turned the router off instead of the telly and it all stopped working again 😭 so im stumped as to what is causing this 

[BJC100]

So, a sky engineer came out and said that it is an issue with 4 G routers because they don't work like the Sky Go mobile App so don't download the same way and there are incompatibilities. To fix the issue Sky connected a white Sky hub to my router and then connected the sky hub to the sky box. it worked while the engineer was here but kate downloads fail again so still not sorted 

[Andrew+Hawkins]

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@BJC100 wrote:

So, a sky engineer came out and said that it is an issue with 4 G routers because they don't work like the Sky Go mobile App so don't download the same way and there are incompatibilities. To fix the issue Sky connected a white Sky hub to my router and then connected the sky hub to the sky box. it worked while the engineer was here but kate downloads fail again so still not sorted 

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I'm sorry, but that's garbage. I'm not on 4G, and I see the same issue.

As has been said numerous times above, I doubt that this problem is caused by anything at the user's end. It's likely an issue at Sky's end, so no amount of reconfiguring of your network is going to make any difference.

The problem is intermittent, so you might change something and it then work, but equally it might have worked that time anyway. I haven't changed anything in my network since this started. Most of the time it works just fine, but occasionally I'll see the same issue. Usually retrying a few times is enough to get it to work.

Andy

[Anonymous]

What he said about 4G routers is a convenient excuse! I experience the problem using my standard BT broadband., it's not a problem at our end. Sky need to take responsibility and stop looking oking for the option that lets them off the hook. 

[Matteus]

anyone heard any news on the promised  software update due early November, hoping this will help but i've checked a couple of times now and still getting the same software version after running the upgrade process

[BJC100]

Interesting that it fails on non 4g and i agree that this all worked for months after I had sky. nothing changed my end but this started failing.. If this is a sky community can't sky reply to this and explain the problem, or is that the issue, we are laying for on demand but sky don't want to acknowledge that there is an issue. 

[Kenny2506]

i recently rejoined sky (last week) 1st issue i had the next day after instalation it was seriously affecting my internet basicly making it slow as hell to even open up web pages  and constent remote network problems failed downloads failing from on demand stuff and movies even worse if hd or uhd thought it was my provider so after numerouse hours on phone established its not my connection as soon as i unplugged my sky box out of lan my net was back . i contacted sky there reply was ure using all ure band with eeeer sorry noim on direct fibre 400meg speeds so thats deffo not the case so then they said ok give it a few days for ure connection to calm down  so few days later still same so yeterday 17/11/20 contacted sky again same issues mentioned numerous forums with same issues but aparently they are unaware of this his resolution new box even tho other is only 4 days old at this point so new box arrives do all updates all set back up n guess wat still same after 14 attemps i was able to download 1 episode of fbi most wanted only another 9 to go 

[Jmoulding]

I too am recieveing the remote network problem message upon trying to download things. 

Prime example: downloaded the back catalogue of FBI (in HD) and only about 4 EPs actually downloaded, everything else failed and has remote network problem, slowly pressing redownload is getting them downloaded but what a faff eh. 

Relatively new box aswell

[Kazza2019]

Everything starting to work again!!wonder how long this will last,something def going on