My experience with the new Sky Broadband Hub

[Chrisee]

@chappy5485 does look like you are getting another Q hub the internal Sky description of the new hub is "Sky Broadband hub".

[jay111111]

Quick question in a few months time when the new hubs start appearing for sale on second hand market as a sky customer could you buy one (second hand) and use it on your service instead of your current older router just by plugging it in?

[Chrisee]

@jay111111 simplnecanswer yes.

[jay111111]

Nothing wrong with simple works for me lol

Also does the new router have an official product name?

[lettice]

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@chappy5485 wrote:

So, I've just checked my order tracking on the website and it says this. ,(picture not showing yet, but states sky Q hub delivery) so does this mean I'll be getting another Q hub? Does anyone else who have ordered say the same.

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Mine is showing the same, as is a friend of mine who ordered yesterday..

This is in Track Order under MySky.

It also in the line below (would be showing lower down on your pic)

Sky Broadband Activation

Coming Soon.

Nothing is being activated, its just a product change and a hub being sent out. All My broadband speeds etc are staying the same and all the messages in Mysky and what the customer support read out say that.

In my MySky messges it lists my sky kit being sent out as 'Sky Broadband Hub' which is what Sky are calling it now.

Looks like Sky are just reusing a current web page.

Mine is expected to arrive today, so we will see.

[Mark39]

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@jay111111 wrote:

Also does the new router have an official product name?

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Yep, it's as posted a little earlier in the thread - 'Sky Broadband Hub'.

[jay111111]

Brilliant thanks no product number no?

[Chrisee]

@jay111111 from memory sr203.

[jay111111]

Thanks a lot appreciate it

[chappy5485]

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@lettice wrote:

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@chappy5485 wrote:

So, I've just checked my order tracking on the website and it says this. ,(picture not showing yet, but states sky Q hub delivery) so does this mean I'll be getting another Q hub? Does anyone else who have ordered say the same.

---

Mine is showing the same, as is a friend of mine who ordered yesterday..

This is in Track Order under MySky.

It also in the line below (would be showing lower down on your pic)

Sky Broadband Activation

Coming Soon.

Nothing is being activated, its just a product change and a hub being sent out. All My broadband speeds etc are staying the same and all the messages in Mysky and what the customer support read out say that.

In my MySky messges it lists my sky kit being sent out as 'Sky Broadband Hub' which is what Sky are calling it now.

Looks like Sky are just reusing a current web page.

Mine is expected to arrive today, so we will see.

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That's good to know. Yeah, in the email I got it states Sky broadband hub, so was confused. Fingers crossed for today and tomorrow 

[Treble3]

Looks like mine should of been delivered yesterday according to my account and they have the audacity to charge me £10 del jeez sky have gone downhill since I last subscribed 

[robbieLdn]

Has anyone had their new sky broadband hub delivered today ?  . Ordered mine yesterday morning   The tracking page says estimated delivery date today . I get the feeling it just generic response as I was told 3-5 days for delivery 

[Carl+Gibbons]

Just rang Sky to enquire about 'Boost and the 'WiFi guarantee'...cost I was quoted £9.95 delivery charge, £5 monthly boost & an extra £4.95 per month on the broadband package. Apparently due to only 'new' packages are now available.

Didn't proceed.

[Treble3]

Right after putting another complaint in I have now got the £5 refunded of my account every month for the sky buddy guaranteed Wi-Fi ,and regarding the new router the system won't allow it to be despatched or something along those lines, so it has to be resent via an express service today so hopefully tomorrow and they are going to refund me the  £9.95 delivery charge as it should of Been with me yesterday

[Treble3]

• Ok got tracking now from RM will be with me tomorrow