apple TV app not loading

[louise178]

When I load the Apple TV app its just stuck on the apple logo

[dnew76]

I wouldn't worry, the picture quality is appalling via the Sky Q box.

If you can access the Apple TV app on your TV elsewhere I would do so.

[TechmanagerMal]

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@louise178 wrote:

When I load the Apple TV app its just stuck on the apple logo

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• Try the refresh apps option in the engineers' menu.
• Highlight Settings but don't enter.
• Press 001 then enter to find the option.

[tomldn]

@TechmanagerMal 

Have the same problem. Numerous refreshs and the 'power off-power on' game didn't fix it. It just doesn't load. I'm a bit stumped. 

[TechmanagerMal]

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@louise178 wrote:

When I load the Apple TV app its just stuck on the apple logo

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• Might be worth escalation guys?

[lettice]

Try running through the Sky Apple tv+ app help article here, namely doing Steps 4 and 5. 

Sky Help Apple tv+

More Sky help Apple tv+ articles here;
Sky Help Apple tv+ fixing problems

[tomldn]

@lettice 

as you can see in my post further above I have done all this and it did not resolve the issue. 

[Pegoland]

I am having the same issue, been in contact with Sky and have tried all the steps suggested and still can't access the app.

[Chloe-W22]

Can anyone upload a picture so we can see what's happening if possible?

[tigertiger259]

 

The app just hangs here.

I've had other problems as well this morning. Earlier it got through to the log in by phone page. I did that, it then said the screen would refresh then the sky box would log me back out and it got stuck in a loop.

Now I'm not even gettIng to the log in screen, just hangs on the logo

[tigertiger259]

 

Hopefully photo attaches this time

[louise178]

this is all i get

[tomldn]

Same here 

[louise178]

do we have a solution yet

[Pegoland]

I have been in touch with Sky and the advisor said that I would need to contact Apple?