Why can’t I down load programsms on demand

[Daz1235]

Why can't I down loads tv programmes on demand keeps saying failed 

[Myrtle+879]

Trying to download the gilded age episode 5 but keep getting download failed message at top of screen and in download in manage says 120%

[Daniel0210]

@Daz1235 
There are some downloading issues on Sky Q & Sky+ platforms which Sky are aware of and trying to fix. They have updated their status page as per this link
https://www.sky.com/help/servicestatus/tv 

[GILLYBABY]

Are there no Sky Employees monitoring these chats to provide updates.  I have emailed CEO..enough is enough now... we are paying thru the nose for an inferior service, whilst Sky plough all their efforts into Glass and Stream..ignoring Sky Q or older customers.  Not interested in investing time on old technologies when they have shiny new toys to play with and sell.  

Thats 2 big issues now that i have..along with others clearly. 

[Laing1]

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@Rob+Work wrote:

Hi

we are unable to download any catch up tv channnel programmes. Each time we try it states fault

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@Rob+Work there is currently an ongoing problem with downloads that Sky are aware of and investigating 

[AdamV]

I watched Resident Alien S2 E3 and every episode before absolutely fine, now all I get it is 'failed to download.' I've tried restarting Q twice, deleting programs, must have tried a dozen times to download over last few days and it just fails. Phones Sky and the wait is 40 minutes which I'm not prepared to wait.  🤨

[Brian+Penfold]

Mines the same - resetting doesn’t work (so please stop advising people to do this). This is also flagged as answered - which is alao

misleading. It is clear that this is a significant fault with sky - they should be providing updates to their customers- not some fluffy message saying some users may experience a problem.  Well over 24 hours now.

[Andy+Guinness]

Traing to downlaod a program in SD and says 'download failed'...tried several programs

[Rob+Work]

Many thanks for response 

[Matter999]

I see loads are having the issue with downloads on sky max... is there a fix? 

[Daniel0210]

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@Brian+Penfold wrote:

This is also flagged as answered - which is alao

misleading.

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That post is marked as the answer so that you and other posters can see at a glance that Sky are aware of it and working on it, to stop the need for reading 250+ posts. 

[Lance+W]

Whenever I try to download an episode of something it states download failed! Everything else works except this!

[tmarie]

Hey everyone!!

im having the same issue 🥹😩😩!!! 
Started from lastnight! Started brassic, now it won't let me download anymore episodes. 
I've had,

-"failed download". 

- started downloading which took forever which resulted in a frozen screen. 
- downloaded 202%
- "because of technical issues your download couldn't be complete, please try again later" 

BUT I've just managed to download a film for sky cinema no problem (to test to see if was downloads of everything) 

Has anyone got the answer please? 

[oldfella]

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@Lance+W wrote:

Whenever I try to download an episode of something it states download failed! Everything else works except this!

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Hi @Lance+W 

Assume you have looked on the forum and seen all the posts and threads about the current issue with Downloads?

Also see the link below

https://www.sky.com/help/servicestatus/tv 

[CV+akehhek]

All of a sudden we're unable to download on programmes on either main sky q box or any of the mini boxes. 
Just comes up with 'download failed' almost immediately, on any box and with any programme.

Has anyone else had this?