438

Discussion topic: Download Failed technical fault

Reply
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply
This message was authored by oldfella This message was authored by: oldfella

Re: Cannot download all of a sudden in either main sky q box or any mini boxes.

Posted by a Superuser, not a Sky employee. Find out more

@CV+akehhek wrote:

All of a sudden we're unable to download on programmes on either main sky q box or any of the mini boxes. 
Just comes up with 'download failed' almost immediately, on any box and with any programme.

Has anyone else had this?


Hi @CV+akehhek 

Assume you have looked on the forum and seen all the posts and threads about the current issue with Downloads?

Also see the link below

https://www.sky.com/help/servicestatus/tv 

This message was authored by gazariooni This message was authored by: gazariooni

Can't download further episodes of Sopranos

After watching first 3 seasons of The Sopranos, I got as far as Series 4 episode 6 and now all download attempts for further episodes fail.

I used to work at Sky so know the ropes, Internet OK and other stuff is downloading with no issues.

This message was authored by rubydo12 This message was authored by: rubydo12

Re: Download Failed technical fault

download failed, looking like it has been going on for a while.  get sorting it out sky 

This message was authored by Shilling86 This message was authored by: Shilling86

Re: Download Failed technical fault

Same problem, I'm trying to download they Harry/Jamie Redknapp World Cup program on Sky MAXmbut keep getting "download failed" message?

This message was authored by CV+akehhek This message was authored by: CV+akehhek

Re: Cannot download all of a sudden in either main sky q box or any mini boxes.

Okay. Many thanks for letting me know.

This message was authored by GregH888 This message was authored by: GregH888

Not downloading, keeps saying download failed

After upgrading and adding sky cinema. I can no longer download the program I was watching on sky Atlantic 5 mins before the call. This has been over 24hrs now and the technician I spoke to on the phone said this was a general problem happening all over. But I can download other programs from other channels,  just not this one on sky Atlantic 

This message was authored by Bella+Hurley This message was authored by: Bella+Hurley

Re: Download Failed technical fault

Is sky fixing the problem? Anyone have any updates 

This message was authored by Cggffv+gdg This message was authored by: Cggffv+gdg

Re: Download Failed technical fault

Had the download failure for 24 hours now - are customers entitled to compensation for this? Also - why don't sky contact customers to inform them about the problem? Reading other posts a lot of people waste time trying to resolve the problems themselves believing it is to with their own equipment/broadband. The 'failure' message is woefully inadequate information. 

This message was authored by Charlie+bon This message was authored by: Charlie+bon

Can’t download further episodes of broadwalk empire

Watched the first 9 episodes no problem now can't download anymore 

This message was authored by Finnmacool This message was authored by: Finnmacool

sky signature not working on sky q

im trying download on demand stuff that is part of the sky signature such as fbi on witness i have the hd + uhd package and i cant download in non of the selected modes or do anything from the on demand section. i have only got the sky q box installed today as of writing this. what could be the problem tried reseting ect. 

This message was authored by reginad16 This message was authored by: reginad16

Re: Download Failed technical fault

I am also having trouble downloading from the on demand service. It has been very, very slow to download but tonight it will not download anything at all. An error message keeps coming up saying it's a technical fault. I see a number of people having this problem, is Sky going to do something about it?

This message was authored by Kathy82 This message was authored by: Kathy82

Re: Download Failed technical fault

Same mine is saying technical issue and download failed on sky showcase. 

This message was authored by Courtneywxoxo This message was authored by: Courtneywxoxo

Re: Download Failed technical fault

Hi all.. we're having the same issue and have been since this time last night. Is it getting ridiculous. Somethings work some things don't. I will be demanding compensation for this joke of a service

This message was authored by Maxine115 This message was authored by: Maxine115

Re: Download Failed technical fault

I am trying to download on demand all 4 channel the handmaids tale. Working fine until today. I have reset the box, internet and sky go still nothing. I've even updated the software?! What's going on 

This message was authored by Nichola2705 This message was authored by: Nichola2705

Re: Download Failed technical fault

Yep I'm having the same issue on Box Sets - most annoying 😪 hopefully will be resolved soon 

Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion