Can’t recieve calls on both my sky mobiles

[mark9660]

I finally got through to Sky customer service, and after a very long wait my phone can now receive calls. Temporarily in Settings - Connections - Mobile networks, switch off VoLTE calls SIM 1. When the issue is fixed, you can then switch it back on. Hope this helps some people.

[Darren+1234]

More problems with Sky Mobile today. Unable to receive incoming calls. 3rd time in a month. I'm self employed and this is costing me money. Unacceptable. I don't want your free unlimited data (I have that in my contract anyway). Sort it out Sky or else I'm switching to another provider. Sick to death of this rubbish. 

[Clareridds · Accepted solution]

Hi all,

Service has now been fully resorted and we're sorry for the inconvenience this caused.

Thanks

[Hypnonagic]

Totally fed up of this network letting people down. Never had an issue with other networks. I travel all over the country now people can't contact me yet again. 
Time to change networks.

[VeeOooBee]

My phone is still not receiving calls even though the sky employee had said the issue has been resolved. I am new to sky & did a meteor reset & made sure my iPhone has the latest update. I've emailed Sky, assuming they can't call me 🤷🏼‍♀️

[Daniel0210]

@VeeOooBee 

Not sure which email address you've used as Sky don't use email as a general method of communication. 

[Gem05]

Can I leave my contract early as I'm fed up off this happening now, 3rd time and not even been with you a year. Was with ee before joing sky and had no issues at all so think I need to go back to them now.

[GD1]

@Gem05  No one here can answer that, only Sky can and you will need to call them to discuss it.

[Cardiotan]

I am in Essex and have not been able to receive any calls all day. I am waiting for a call Re a new job. Very frustrating. I was with ee before and never had this. 

[caesarome]

@Cardiotan 

The last time this happened other were reporting that changing to 3G and/or ordering a replacement sim helped:

https://www.sky.com/help/articles/replacement-sim

[SteveGray68]

If I order a new sim does it cut off the old one?

[caesarome]

@SteveGray68 

If you order a replacement and not a new sim then as soon as you activate the replacement sim it will cancel the one it is replacing.

[Claireeb360]

I still can't receive incoming calls. When my number is dialled it keeps saying 'my number is unrecognisable'.  

[Daniel0210]

@Claireeb360 

Yesterdays issue was fixed yesterday afternoon so perhaps not related. Are you new to Sky mobile? 

[Claireeb360]

No, I'm not new to sky, been with them for a while now. Perhaps a different problem.