Can’t recieve calls on both my sky mobiles

[CJMH]

Might be better to highlight that first

[SKY1992bf]

@Chez28  See the marked answer for the latest update 

[Daniel0210]

@CJMH 

The current post marked as the answer does reflect that. By the way we are mainly customers here like yourself. 

[Claireeb360]

My phone is not allowing incoming phone calls for some reason. when the number is dialled it keeps saying  "the number you have dialled is not in service". Is there is issue with sky again?? 

[CJMH]

How long before the status page is useful to customers?

[SKY1992bf]

@Claireeb360 There is currently a known issue under investigation by sky, see the marked answer for latest update

Also see

https://www.sky.com/help/servicestatus

The above link may be inaccurate or may not yet show the latest information but should soon be updated to reflect current position

[Daniel0210]

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@CJMH wrote:

How long before the status page is useful to customers?

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We don't know @CJMH 

[janegreenway]

Can't receive calls from mobile or landline. I can make calls. I have updated phone turned it on and off put it in airplane mode but still no joy

[Daniel0210]

@janegreenway 
There is an issue which Sky are aware of and they are trying to fix it asap. Keep your eye on the post currently marked as the answer which will be edited with any significant updates.

[SPadman]

On 1 June 2023, from morning, incoming phone calls are not being received on Sky Mobile. The service checker states that problem has been resolved at 1:09 pm. But it is not working even now (3:00 pm). Sky Mobile help desk states they have not resolved the problem yet. Incredibly frustrating!!

[Jacq8383]

I'm on call for work and rely on this number to be contacted! I need it up and running now...? 

[SKY1992bf]

@SPadman  The service status page is inaccurate and the issue is still ongoing 

[CJMH]

Silence from Sky on their social media channels and status page still wrong. Expecting customers to support other customers is not an ideal way of managing a major inciden and any organisation.

[Bluescreenofdeath]

I'm waiting for an important (life and death) call from the vet regarding my horse, and they cannot get hold of me because of this!! Absolutely disgraceful and the second time in as many weeks! Offering a weekend of 'free data' as compensation is absolutely useless to those of us who have plenty of data on our packages! I'm trying to run a business and will seriously have to consider dropping Sky of these problems persist. 

[SKY1992bf]

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@Jacq8383 wrote:

I'm on call for work and rely on this number to be contacted! I need it up and running now...? 

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@Jacq8383  unfortunately posting demanding action now simply won't work, you'll just have to be patient like everyone else in the same position